Job title :Collections Officer

Job Number	1815654
Business	GE Capital
Business Segment	Capital - Asia Pacific
Career Level	Experienced
Function	Collections
Function Segment	Administration and Support
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	Responsible for the efficient and effective collection/rehabilitation of overdue accounts to minimise delinquencies and losses.
Essential Responsibilities	•To conduct outbound telephone based collection activity from 0 – 120 days past due, utilising an auto-based dialler system, on both secured and unsecured loans. •Obtain promise to pay from overdue accounts, by setting and reviewing action dates, in the view of getting account to an up to date status. •Make realistic arrangements with the customer to bring the account up to date using negotiation skills. •Determine appropriate collection steps to take, in order to establish a relationship with the customer. •Determine if a variation of the contract will solve the collection problem and sell the benefits of this to the client. Recommendations of loan variations to department leader and ensure complies within policy & procedure. •Provide the customer with solutions and tools to assist with curing the account. •Assess a customer’s income and expenditure to determine customer’s ability to pay, and make decisions according to the customer’s individual situation. •Achieve collections standard by maintaining regular contact (primarily outbound calling) with identified overdue accounts, negotiating arrangements for repayments. •Determining mutually agreeable solutions to rehabilitate accounts. This will be achieved through the accurate use of relevant host systems. •Adhere strictly to all legislative requirements and credit policies to ensure that GE’s position is protected at all times. •Administration duties as required within the role.
Qualifications/Requirements	•Secondary qualification required •Tertiary qualification preferable Experience •Call Centre Experience required •Previous collections experience preferable Technical Knowledge •Proficient Computer knowledge and typing speed •Microsoft Office skills Skills •Good Communication skills – must be clear and concise and able to communicate both written and verbal with internal and external customers. •Time Management – must be able to maximise the use of their time for required tasks. •Experience in dealing with difficult customers and negotiating.   Attributes/Behaviours •Team player and respects others. •Open to change •Self-Motivated/Target Driven •Continual Self-Development •Driving positive team culture •Demonstrates GE Values, always acts with unyielding integrity •Strong negotiation skills •Good decision making ability •Ability to work autonomously and execute on targets in a compliant environment •Ability to sell benefits of collections tools and how this can assist the customer •Ability to overcome objections •Ability to build customer relationships •Effective listening skills •Ability to work under pressure •Professional and courteous telephone manner. •Pursues self-development and seeks feedback from others, whilst being receptive to new ideas and perspectives •Manages own performance on the job in face of changing priorities and situations and conflicting time frames. Effectively manages own stress. •Ensures that personal roster (start times, breaks) are adhered to at all times.