FRENCH Language Trainer (1 year contract)

Job ID GPSD-0614745 Job type Full-time Regular Work country Bulgaria Position type Professional Work city Sofia Posted 01-Nov-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Delivery Job category Human Resources Business unit CRMSolns&Del Job role Learning Facilitator Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Be IBM’s great next hire! We are looking for a French Language Trainer who will be involved in the identification, development, delivery and evaluation of learning materials on a Commercial Contract. The French Language Trainer will be responsible for the delivery and creation of Learning Materials and Induction to develop CSRs to be effective in their knowledge of customer soft skills, customer/client culture, systems and knowledge bases. Main targets are to enhance customer experience to excellent levels, eliminate culture gaps with specific language training and develop key skills within a multilingual customer focused environment. Responsibilities: • Able to differentiate between Facilitating, Teaching and Coaching. • Able to understand how people learn, that some learn faster than others, and that there are different methods to deal with mixed ability classes. • Show knowledge of different learning styles and technologies and the ability to implement them. • Able to clearly identify Learning Objectives. • Able to assess, support, develop and motivate all learning participants. • Able to develop and maintain learning material within a structured program to achieve eventual learning objectives. • Able to constantly re-assess material to improve its effectiveness. • Able to control interactions with customers using persuasion and influencing skills. Personal skills: • Outgoing and able to coach & communicate, with both excellent verbal and written communication skills. • Excellent listening skills. • Excellent customer care skills. • Ability to work under pressure and deal positively with difficult situations. • Aptitude for understanding and solving problems. • Adaptability to focus on urgent issues. • Team worker. Please, note that it is a temporary 1-year placement.

Required Bachelor's Degree At least 1 year experience in PowerPoint English: Intermediate French: Fluent

Preferred At least 1 year experience in a facilitation role

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:19 |  by Unknown

Customer Service Representative with French

Job ID BPD-0561865 Job type Full-time Regular Work country Bulgaria Position type Professional Work city Sofia Posted 01-Nov-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Job category Enterprise Operations Business unit CRMProcOps Job role CRM Delivery Cust Svc Rep Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Be IBM’s next great hire! Are you a problem solver who loves working with people? Then you belong at IBM. Few places offer as many opportunities as IBM to gain knowledge in your field of expertise, work in a stimulating and dynamic environment, and be rewarded for outstanding performance. We believe that global innovation demands diverse employees and attractive work/life initiatives that sustain, and retain them. In IBM Global Delivery Center Bulgaria we transform the way companies interact with customers and help businesses grow. Of primary concern is customer care, so successful applicants will have to be able to communicate clearly in FRENCH language, have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers solve technical problems. Responsibilities: - Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. - Validate customer service entitlements. - Provide Hardware and Software Telephone support with a goal to meet set targets consistently. - Assume responsibility and ownership for all relevant customer queries. - Escalate calls that cannot be resolved locally, as appropriate. - Obtain accurate customer details and amend call-handling system when applicable. - Positively manage internal relationships - Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities. - Use and improve Knowledge Bases through feedback . - Ensure through team work that all Service Level Agreements (SLAs) are met consistently. Requirements: - Computer and Keyboard Skills - Good analytical skills and technical knowledge - Excellent customer handling skills - Experience in a multinational environment would be appreciated - Native or fluent level in French - Working level of English IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Required High School Diploma/GED English: Intermediate French: Fluent

Preferred Bachelor's Degree

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:18 |  by Unknown

Customer Service Representative with French

Job ID BPD-0561865 Job type Full-time Regular Work country Bulgaria Position type Professional Work city Sofia Posted 01-Nov-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Job category Enterprise Operations Business unit CRMProcOps Job role CRM Delivery Cust Svc Rep Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Be IBM’s next great hire! Are you a problem solver who loves working with people? Then you belong at IBM. Few places offer as many opportunities as IBM to gain knowledge in your field of expertise, work in a stimulating and dynamic environment, and be rewarded for outstanding performance. We believe that global innovation demands diverse employees and attractive work/life initiatives that sustain, and retain them. In IBM Global Delivery Center Bulgaria we transform the way companies interact with customers and help businesses grow. Of primary concern is customer care, so successful applicants will have to be able to communicate clearly in FRENCH language, have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers solve technical problems. Responsibilities: - Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. - Validate customer service entitlements. - Provide Hardware and Software Telephone support with a goal to meet set targets consistently. - Assume responsibility and ownership for all relevant customer queries. - Escalate calls that cannot be resolved locally, as appropriate. - Obtain accurate customer details and amend call-handling system when applicable. - Positively manage internal relationships - Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities. - Use and improve Knowledge Bases through feedback . - Ensure through team work that all Service Level Agreements (SLAs) are met consistently. Requirements: - Computer and Keyboard Skills - Good analytical skills and technical knowledge - Excellent customer handling skills - Experience in a multinational environment would be appreciated - Native or fluent level in French - Working level of English IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Required High School Diploma/GED English: Intermediate French: Fluent

Preferred Bachelor's Degree

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:18 |  by Unknown

Accountant, French Leasing team (Temporary replacement)

Job ID GPSD-0616419 Job type Full-time Complementary Work country Bulgaria Position type Professional Work city Sofia Posted 01-Nov-2013 Travel No travel Job area Finance & Accounting (non consulting) Business group Global Process Services Delivery Job category Finance Business unit F&ASolns&Del Job role Fin & Admin Business Associate Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Еnsure accuracy and completeness of all Accounting transactions processed in accordance with the Internal and External Accounting Guidelines. Job responsibilities: • Ensure the general ledger and the subsystems are reflective of all relevant financial transactions for inclusion in P&L accounts and balance sheet. • Support month end activities. • Prepares reconciliations. Ensure that all reconciled items are cleared in a timely manner. Ensure that the escalation process is followed, when needed. • Provide support to internal and external audit, including providing all information and back up documentation as required. • Ensure compliance with internal controls processes and ethical business standards. • Ensure effective communication is maintained both internally and externally. • Ensure comprehensive records of transactions are maintained. Reqirements: • Knowledge/ experience in accounting • Previous experience and understanding of international accounting principles will be a strong advantage; • Reliable IT literacy (accounting software experience desirable); • Willingness to assume responsibility; • Excellent organization and communication skills; • Accuracy and attention to detail; • Ability to work for set targets and deadlines; • Ability to work in a team.

Required Bachelor's Degree English: Intermediate French: Fluent

Preferred Accounting/Finance

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:17 |  by Unknown

Accountant, French Leasing team (Temporary replacement)

Job ID GPSD-0616419 Job type Full-time Complementary Work country Bulgaria Position type Professional Work city Sofia Posted 01-Nov-2013 Travel No travel Job area Finance & Accounting (non consulting) Business group Global Process Services Delivery Job category Finance Business unit F&ASolns&Del Job role Fin & Admin Business Associate Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Еnsure accuracy and completeness of all Accounting transactions processed in accordance with the Internal and External Accounting Guidelines. Job responsibilities: • Ensure the general ledger and the subsystems are reflective of all relevant financial transactions for inclusion in P&L accounts and balance sheet. • Support month end activities. • Prepares reconciliations. Ensure that all reconciled items are cleared in a timely manner. Ensure that the escalation process is followed, when needed. • Provide support to internal and external audit, including providing all information and back up documentation as required. • Ensure compliance with internal controls processes and ethical business standards. • Ensure effective communication is maintained both internally and externally. • Ensure comprehensive records of transactions are maintained. Reqirements: • Knowledge/ experience in accounting • Previous experience and understanding of international accounting principles will be a strong advantage; • Reliable IT literacy (accounting software experience desirable); • Willingness to assume responsibility; • Excellent organization and communication skills; • Accuracy and attention to detail; • Ability to work for set targets and deadlines; • Ability to work in a team.

Required Bachelor's Degree English: Intermediate French: Fluent

Preferred Accounting/Finance

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:16 |  by Unknown

Customer Service Representative with German (Cisco project)

Job ID GPSD-0614168 Job type Full-time Regular Work country Bulgaria Position type Professional Work city Sofia Posted 22-Oct-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Delivery Job category Enterprise Operations Business unit CRMSolns&Del Job role CRM Delivery Cust Svc Rep Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Interested in representing one of the best known global brands around? If you're a pro-active, customer-oriented professional, read on. IBM is looking for top-notch Customer Relationship Management (CRM) Delivery Customer Service Representatives (CSR). Do you have what it takes? Responsibilities: Provide front office support to Customers by initiating and answering Contacts, creating and processing Service Requests, resolving Customer issues, and documenting and communicating actions taken for the Service Categories related to: Order Processing: process Customer orders for client products, services, and solutions, including fax, B2B, and web-based orders. Order Changes and Management: process requests for order changes and cancellations. Client Internet Tools: address Customer questions and requests concerning the use of a suite of Client’s Internet-based applications, including creating, changing, and correcting user profiles and access levels for such applications. Order Expedite: process Customer requests to expedite a delivery. Requests for Order Status and Other Order Management Information: provide information to Customers in response to inquiries about the status of an order. Post Ship: resolve issues arising after the shipment of an order. Service Entitlement onto Contract and Service Contract Changes: process requests to manage products from one service contract to another. Sales Support: process requests from Client’s sales representatives and external Customers. Customer Data: create, update, and manage records in Client's Customer database for billing, shipping, and install site locations, update Customer records related to discounts and other Customer profile information. Job Requirements: - Experience on a customer facing role - Excellent communication and negotiation skills and telephone manner - Ability to listen actively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs - Ability to effectively probe customers to obtain information needed to process customer requests - Ability to quickly resolve problems effectively and to quickly make decisions to support customer queries and resolve customer issues - Good organizational skills and ability to work towards meeting targets and deadlines - Initiative and self driven person who is willing to learn and takes accountability of own personal skill development and expertise - Ability to work in a fast-paced environment - Ability to work in a team and effectively interact with employees at all levels of the organization - Ability to maintain confidentiality in all relationships - Ability to adhere to all organizational policies and procedures - Experience in a multicultural environment is an advantage Computer skills - Excellent computer literacy - Experience with Oracle or Web-based applications is an advantage

Required Bachelor's Degree At least 6 months experience in In customer service environment, requiring organisation, analytical skills and attention to details English: Fluent German: Fluent

Preferred At least 1 year experience in In customer service environment, requiring organisation, analytical skills and attention to details

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:21 |  by Unknown

Customer Service Representative with German (Cisco project)

Job ID GPSD-0614168 Job type Full-time Regular Work country Bulgaria Position type Professional Work city Sofia Posted 22-Oct-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Delivery Job category Enterprise Operations Business unit CRMSolns&Del Job role CRM Delivery Cust Svc Rep Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Interested in representing one of the best known global brands around? If you're a pro-active, customer-oriented professional, read on. IBM is looking for top-notch Customer Relationship Management (CRM) Delivery Customer Service Representatives (CSR). Do you have what it takes? Responsibilities: Provide front office support to Customers by initiating and answering Contacts, creating and processing Service Requests, resolving Customer issues, and documenting and communicating actions taken for the Service Categories related to: Order Processing: process Customer orders for client products, services, and solutions, including fax, B2B, and web-based orders. Order Changes and Management: process requests for order changes and cancellations. Client Internet Tools: address Customer questions and requests concerning the use of a suite of Client’s Internet-based applications, including creating, changing, and correcting user profiles and access levels for such applications. Order Expedite: process Customer requests to expedite a delivery. Requests for Order Status and Other Order Management Information: provide information to Customers in response to inquiries about the status of an order. Post Ship: resolve issues arising after the shipment of an order. Service Entitlement onto Contract and Service Contract Changes: process requests to manage products from one service contract to another. Sales Support: process requests from Client’s sales representatives and external Customers. Customer Data: create, update, and manage records in Client's Customer database for billing, shipping, and install site locations, update Customer records related to discounts and other Customer profile information. Job Requirements: - Experience on a customer facing role - Excellent communication and negotiation skills and telephone manner - Ability to listen actively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs - Ability to effectively probe customers to obtain information needed to process customer requests - Ability to quickly resolve problems effectively and to quickly make decisions to support customer queries and resolve customer issues - Good organizational skills and ability to work towards meeting targets and deadlines - Initiative and self driven person who is willing to learn and takes accountability of own personal skill development and expertise - Ability to work in a fast-paced environment - Ability to work in a team and effectively interact with employees at all levels of the organization - Ability to maintain confidentiality in all relationships - Ability to adhere to all organizational policies and procedures - Experience in a multicultural environment is an advantage Computer skills - Excellent computer literacy - Experience with Oracle or Web-based applications is an advantage

Required Bachelor's Degree At least 6 months experience in In customer service environment, requiring organisation, analytical skills and attention to details English: Fluent German: Fluent

Preferred At least 1 year experience in In customer service environment, requiring organisation, analytical skills and attention to details

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:20 |  by Unknown

Title: National Career Days 2013

Job Code BG-02070

EMPLOYER: PHILIP MORRIS INTERNATIONAL

Function: Operations	Location: Bulgaria
Full/Part-Time: Full-time	Date posted: September 11, 2013
Number of Openings:	Place of Work:

WHO WE ARE

Philip Morris Bulgaria EOOD is an affiliate of Philip Morris International Inc. (PMI). PMI is the leading international tobacco company with products sold in approximately 180 countries. In 2012 the company held an estimated 16.3 percent share of the international cigarette market outside of the U.S. PMI has seven out of the 15 best-selling international brands, including the number one cigarette brand worldwide.

PMI is an Equal Opportunity Employer, having more than 78,000 employees.

If you would like to join Philip Morris Bulgaria EOOD and currently there is no specific vacancy available, please apply here. We have all the career opportunities you'd expect of a successful, international company.

We would expect to hear from you your motivation to join our company, your career aspirations, areas of expertise and desired directions for professional development.

You could expect from us that we will keep your application in our database and will refer to it and contact you in case your profile matches the requirements of a position opening or organizational need we have.

WHAT WE OFFER

You will join a company that invests in you. We will support your growth as a PMI employee through individual development and structured career management. Our strong reward and recognition programs are designed to encourage your achievements and foster your potential. You will join a dynamic, fast-paced work environment in a constantly evolving industry. Our employees have the courage, curiosity, and conviction to see possibilities where others only see challenges. If that sounds like you, come join our team.  

Whatever stage you've reached in your career, whatever your skills - if you would like to join a successful, international company that offers challenges and rewards in equal measure, we want to hear from YOU.

Thank YOU for your interest working for Philip Morris Bulgaria!

See: http://www.pmi.com/eng/careers/jobs

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Posted at 02:22 |  by Unknown