FRENCH Language Trainer (1 year contract)

Job ID GPSD-0614745 Job type Full-time Regular Work country Bulgaria Position type Professional Work city Sofia Posted 01-Nov-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Delivery Job category Human Resources Business unit CRMSolns&Del Job role Learning Facilitator Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Be IBM’s great next hire! We are looking for a French Language Trainer who will be involved in the identification, development, delivery and evaluation of learning materials on a Commercial Contract. The French Language Trainer will be responsible for the delivery and creation of Learning Materials and Induction to develop CSRs to be effective in their knowledge of customer soft skills, customer/client culture, systems and knowledge bases. Main targets are to enhance customer experience to excellent levels, eliminate culture gaps with specific language training and develop key skills within a multilingual customer focused environment. Responsibilities: • Able to differentiate between Facilitating, Teaching and Coaching. • Able to understand how people learn, that some learn faster than others, and that there are different methods to deal with mixed ability classes. • Show knowledge of different learning styles and technologies and the ability to implement them. • Able to clearly identify Learning Objectives. • Able to assess, support, develop and motivate all learning participants. • Able to develop and maintain learning material within a structured program to achieve eventual learning objectives. • Able to constantly re-assess material to improve its effectiveness. • Able to control interactions with customers using persuasion and influencing skills. Personal skills: • Outgoing and able to coach & communicate, with both excellent verbal and written communication skills. • Excellent listening skills. • Excellent customer care skills. • Ability to work under pressure and deal positively with difficult situations. • Aptitude for understanding and solving problems. • Adaptability to focus on urgent issues. • Team worker. Please, note that it is a temporary 1-year placement.

Required Bachelor's Degree At least 1 year experience in PowerPoint English: Intermediate French: Fluent

Preferred At least 1 year experience in a facilitation role

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.