Recruiter II

Job ID GPSD-0603090 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 22-Oct-2013 Travel No travel Job area Human Resources (non consulting) Business group Global Process Services Delivery Job category Human Resources Business unit HRSolns&Del Job role Human Resources Professional Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Principal Responsibilities, etc. · Develops candidate interest for available positions and client companies · Develops a network of referrals · Uses networking opportunities such as local community groups or professional associations to identify referrals for qualified candidates · Performs queries and searches in Applicant Tracking databases for qualified candidates · Searches the internet using search engines, user groups or Blogs and other creative techniques to find qualified candidates · Identifies user groups and professional associations which could lead to qualified candidates · Other administrative tasks as needed Skills Required · 3+ years’ experience in functional recruitment best practices – experience in the sector applicable to the clients’ vertical a plus · Knowledge in computers, including in-depth internet knowledge and working proficiency in Word, Excel, Power Point, Internet, and database applications · Excellent written and oral communication · Solid organizational skills · Strong interpersonal communication skills (both oral and written) · Ability to demonstrate and take initiative · Adaptable in approach and work style to changing demands, circumstances and fast-paced environments · Strong sense of urgency on all tasks and deadlines · Ability to generate new leads · Ability to manage multiple searches simultaneously BA/BS or equivalent work experience

Required Bachelor's Degree At least 3 years experience in Recruitment At least 3 years experience in Scientific and Chemical Engineering recruiting experience English: Fluent

Preferred At least 2 years experience in Human Resources knowledge

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:08 |  by Unknown

Recruiter I & Coordinators for KENEXA an IBM Company

Job ID GPSD-0557883 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 22-Oct-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Delivery Job category Other Business unit HRSolns&Del Job role General Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Coordinator The Coordinator is an administrative role responsible for scheduling and coordinating interviews including travel, extending offers, generating offer letters, making welcome calls to all applicants prior to their scheduled start date, background variance resolution, data entry and internal/external reporting. The Program Coordinator will work with Recruitment Team members and third party vendors to ensure that all applicants have been processed accurately, expediently, and treated with the utmost professionalism. Recruiter I As a Recruiter I you will generate, qualify, and present candidates who are a good fit for the hiring needs of our clients. Your success will be primarily measured by the number of qualified candidates that you present for the position and the speed in which you do so.

Required Bachelor's Degree At least 2 years experience in Office experience preferably in a recruiting/staffing environment At least 2 years experience in Knowledge in computers, including in-depth internet knowledge and working proficiency in Word, Excel, Power Point, Internet and database applications At least 2 years experience in office environment using the telephone and computer as the primary instrument to perform your job duties and/or dealing with customers in a demanding high-volume customer service environment At least 1 year experience in Scheduling experience English: Fluent

Preferred At least 2 years experience in Human Resources Experience

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:07 |  by Unknown

Recruiter I

Job ID GPSD-0614283 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 22-Oct-2013 Travel No travel Job area Human Resources (non consulting) Business group Global Process Services Delivery Job category Human Resources Business unit HRSolns&Del Job role Human Resources Professional Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Principal Responsibilities: · 2+ years of office experience preferably in a recruiting/staffing environment · Recruiting experience in a corporate or agency environment · Knowledge in computers, including in-depth internet knowledge and working proficiency in Word, Excel, Power Point, Internet and database applications · Experience with a web-based applicant tracking system · Knowledge of functional recruitment best practices · Strong interpersonal communication skills (oral/written) · Detail-oriented · Solid organization skills · Strong listening skills · Ability to demonstrate and take initiative · Adaptability in approach and work style to meet changing demands, circumstances, and fast-paced environments · Ability to prioritize and meet given deadlines · Strong sense of urgency on all tasks and deadlines · Ability to handle multiple searches simultaneously · Ability to independently manage a productive workday · BA/BS or equivalent work experience · No travel required Skills Required · Accessing information · Influential communication · Building and maintaining collaborative relationships · Quality and customer focused.

Required Bachelor's Degree At least 1 year experience in Customer Interaction English: Fluent Spanish: Fluent

Preferred At least 1 year experience in Recruitment Experience

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:05 |  by Unknown

Knowledge Sharing & Learning First Line Operations Manager

Job ID GPSD-0609139 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 22-Oct-2013 Travel No travel Job area Human Resources (non consulting) Business group Global Process Services Delivery Job category Human Resources Business unit HRSolns&Del Job role Learning Operations Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Principal Responsibilities The ideal 1st Line Operations Manager will lead a team of nearly 30 individuals, divided in about 8 different subgroups that receive business direction from abroad. He/she will need to be able to monitor closely operations and report to the client as needed, driving the team towards the goals. Customer Relationship Management ­ Maintains good business relationships with clients; establishes trust and credibility by delivering accurate results ­ Manages escalations and other customer complaints (serves as client’s point of contact for BSS escalations) Team Management ­ Manages team productivity and utilization (delegation of tasks, capacity management) ­ Conducts regular team meetings to communicate organizational/operations updates and discuss relevant team issues ­ Fosters a productive and motivated work environment to allow employees to perform at optimum levels ­ Tracks individual and team performance Operational Excellence ­ Designs and implements process improvements that will increase team productivity, efficiency and client satisfaction ­ Initiates, updates documentation of business processes and desk level procedures Human Resources and Personnel Management ­ Ensures compliance to corporate guidelines such as PBC, BCG, BPMS and mandatory training or learning courses ­ Provides coaching and feedback to team members on a regular basis ­ Initiates development plans for direct reports aimed at increasing knowledge and competencies to enable fulfillment of client needs ­ Carries out Individual Appraisals ­ Carries out review and disciplinary meetings ­ Monitors attendance and validates/adjusts attendance modifications as necessary ­ Participates in the recruitment and interviewing process · Reporting ­ Creates, analyzes and validates team metrics such as utilization, attrition, escalation/commendations, turn around time and other operations data that clients or management may require on a periodic basis Skills Required · Self-motivated, and an ability to motivate others towards continuous improvement and growth. · Excellent interpersonal skills · Time and project management skills · Ability to lead and manage teams · Excellent oral and written English communication skills · Proficiency in computers and internet applications · Proactive · Customer Oriented · High level of Taking ownership skills · Identify Problems/Impact/Solving skills · Ability to analyze process, propose improvements and implement changes

Required Bachelor's Degree At least 1 year experience in Financial Planning and Forecasting At least 1 year experience in Business Principles At least 1 year experience in People Management At least 1 year experience in Client relationship management English: Fluent

Preferred At least 1 year experience in Experience in Previous Management Roles

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 00:04 |  by Unknown

System P Engineer

Job ID SO_GDEL-0610201 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 03-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Global Delivery Job category IT Specialist Business unit Gbl SO Del HQ Job role General Other IT Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Technologies: • IBM Power Systems 7 • AIX • Linux (RHEL and SUSE) • AIX NIM • HACMP and HADR • VMWare HA • AIX VIO and Virtualization • IBM Systems Director with VMControl • Hardware Management Console • Understanding of storage architectures • Core infrastructure services like DNS, NTP, SMTP and SNMP Principal Responsibilities, etc. Systems Programmer - General

Required High School Diploma/GED At least 2 years experience in Systems Programmer English: Fluent

Preferred At least 3 years experience in Systems Programmer

Additional information Technologies: • IBM Power Systems 7 • AIX • Linux (RHEL and SUSE) • AIX NIM • HACMP and HADR • VMWare HA • AIX VIO and Virtualization • IBM Systems Director with VMControl • Hardware Management Console • Understanding of storage architectures • Core infrastructure services like DNS, NTP, SMTP and SNMP Principal Responsibilities: Systems Programmer - General

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 23:06 |  by Unknown

Software Distribution Specialist

Job ID SO_GDEL-0609165 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 03-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Global Delivery Job category IT Specialist Business unit Gbl ServSysOps Job role General Other IT Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Role summary: Remote Software Installation, Patch Management, Reporting, Monitoring, Troubleshooting and Service Level Management for remote client infrastructure. Must: Advanced student or recently graduated on Computer Science or any related technology career (i.e. Telematics, Electronics). Experience on following structured procedures (could be academical experience). Good customer service skills and mid experience on that field (preferable on IT Service area) Documentation development skills and experience (Technical and User manuals). Medium/Advanced Excel skills (usage of Macros, Filters and Advanced functions). Mid level on SQL Reporting. Basic networking knowledge. Understanding of Microsoft enterprise systems (Active Directory environments). Intermediate Linux Red Hat 6.4 knowledge or equivalent. High English level (Oral and Written) - 90% Good team working skills. Strong skills to work under pressure. Preferred: 1-2 years in a job based on following structured procedures. Knowledge on software distribution tools (SMS, SCCM 2007, SCCM 2012, TEM, TPMx or Altiris). 1-3 years on IT Services and/or Customer Service job experience. High advanced Linux Red Hat 6.4 knowledge or equivalent. Basic Lotus Notes usage. ITILv3 (2011) foundation certificate. Deploying and Administering SCCM 2012 certification. LI-KP3

Required High School Diploma/GED English: Intermediate

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 23:04 |  by Unknown

Problem & Change Sr

Job ID SO_GDEL-0610240 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 03-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Global Delivery Job category IT Specialist Business unit Gbl ServSysOps Job role General Other IT Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Skills Required Service Management Continual Service Improvement-Delivery Assurance Incident Problem and Change Technical Operations Analyst - Change Management Technical Operations Analyst - Problem Management Incident Problem & Change Coordinator. (For this role Incident Management is NOT Recovery Management it is Incident Management compliance) Autonomy and initiative, analytical skills, organization and working methods, results orientation and internal and external customer - Students of business administration, public accountant, international relations, foreign trade (or similar), preferably studying the early years of the career. - Aptitude for teamwork and communication. Delivery Technology and Engineering (DT&E) Integrated Service Management and Governance Tools Enablement ISM.Problem Management / ISM.Change Management Incident, Problem and Change Coordinator to assure account complies with SARM policy for all ISM ticketing. Will facilitate meetings and manage tickets in ISM. Principal Responsibilities, etc. Technical Operations Analyst - Change Management The tasks to be performed by a Problem & Change Coordinator consist of audit documentation on activities, techniques that IBM provides customers abroad and resulting actions. Perform statistical analysis on them and provides education on processes. Incident, Problem and Change Coordinator to assure account complies with SARM policy for all ISM ticketing. Will facilitate meetings and manage tickets in ISM.

Required High School Diploma/GED At least 3 years experience in MS Office tools - Experience in IT English: Intermediate

Preferred At least 4 years experience in MS Office tools - Experience in IT English : Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 23:01 |  by Unknown

Central Managing Engineer

Job ID SO_GDEL-0610216 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 03-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Global Delivery Job category IT Specialist Business unit Gbl SO Del HQ Job role General Other IT Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Central Managing Engineer - Systems Management Specialist - General Solid understanding of Incident Problem and Change protocols and best practices, understanding of asset management and the IBM tools associated, provisioning engines and how they work, and service request data flows.

Required High School Diploma/GED At least 2 years experience in Tivoli Service Request Manager (TSRM) At least 2 years experience in Tivoli Provisioning Manager (TPM) At least 2 years experience in Lightweight Directory Access Protocol (LDAP) At least 2 years experience in Tivoli Change and Configuration Management Database (CCMDB) At least 2 years experience in IBM Tivoli Integration Composer (ITIC) At least 2 years experience in Tivoli Usage and Accounting Manager (TUAM) At least 2 years experience in Tivoli Application Dependency Discovery Manager (TADDM) English: Fluent

Preferred At least 3 years experience in Tivoli Service Request Manager (TSRM) At least 3 years experience in Tivoli Provisioning Manager (TPM) At least 3 years experience in Lightweight Directory Access Protocol (LDAP) At least 3 years experience in Tivoli Change and Configuration Management Database (CCMDB) At least 3 years experience in IBM Tivoli Integration Composer (ITIC) At least 3 years experience in Tivoli Usage and Accounting Manager (TUAM) At least 3 years experience in Tivoli Application Dependency Discovery Manager (TADDM)

Additional information Central Managing Engineer - Systems Management Specialist - General Solid understanding of Incident Problem and Change protocols and best practices, understanding of asset management and the IBM tools associated, provisioning engines and how they work, and service request data flows.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Posted at 22:59 |  by Unknown