Problem & Change Sr

Job ID SO_GDEL-0610240 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 03-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Global Delivery Job category IT Specialist Business unit Gbl ServSysOps Job role General Other IT Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Skills Required Service Management Continual Service Improvement-Delivery Assurance Incident Problem and Change Technical Operations Analyst - Change Management Technical Operations Analyst - Problem Management Incident Problem & Change Coordinator. (For this role Incident Management is NOT Recovery Management it is Incident Management compliance) Autonomy and initiative, analytical skills, organization and working methods, results orientation and internal and external customer - Students of business administration, public accountant, international relations, foreign trade (or similar), preferably studying the early years of the career. - Aptitude for teamwork and communication. Delivery Technology and Engineering (DT&E) Integrated Service Management and Governance Tools Enablement ISM.Problem Management / ISM.Change Management Incident, Problem and Change Coordinator to assure account complies with SARM policy for all ISM ticketing. Will facilitate meetings and manage tickets in ISM. Principal Responsibilities, etc. Technical Operations Analyst - Change Management The tasks to be performed by a Problem & Change Coordinator consist of audit documentation on activities, techniques that IBM provides customers abroad and resulting actions. Perform statistical analysis on them and provides education on processes. Incident, Problem and Change Coordinator to assure account complies with SARM policy for all ISM ticketing. Will facilitate meetings and manage tickets in ISM.

Required High School Diploma/GED At least 3 years experience in MS Office tools - Experience in IT English: Intermediate

Preferred At least 4 years experience in MS Office tools - Experience in IT English : Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.