Pan world Daily Jobs: New Zealand

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Wednesday, 15 January 2014

Date: Jan 15, 2014

Location: Auckland, NEW ZEALAND, NZ

FX Relationship Manager-13015520

Description
American Express’ mission is to be world’s most respected service brand. We achieve this by providing premium services in a manner that delights our customers across every time. With over 150 years experience in foreign exchange and the backing of a global payments company American Express Foreign Exchange brings the world closer by providing market-leading currency solutions across Corporations, Financial Institutions, and Consumers across the globe.

The American Express International Payments (FXIP) solution provides corporations with cost effective and efficient international payment solutions. FXIP is committed to delivering on the American Express promise of exceptional client service. As part of our continued success and growth in our Corporate IP membership base, we are currently looking for a Foreign Exchange Relationship Manager to work in our successful FX Client Management business unit. This position is responsible for all aspects of account development of both new and existing International Payments accounts in the New Zealand market. You will need to build and leverage relationships with our existing clients and update them on market trends and encourage account activity.

Qualifications
- Strong analytical skills required to assess staff/portfolio performance
- Sales experience/relationship management required to manage portfolio of key accounts

Operational / banking background to ensure full understanding of a banking back office / SWIFT payment knowledge
-Strong level of FX knowledge is required backed by market recongnised qualifications
- Knowledge of FX and economic influences driving the market
- MS Office Advanced
- Excellent Communication Skills
- Superior Time Management
- Exceptional Customer Service focus While not essential, tertiary qualifications or financial market recognised credentials will be highly regarded.

Job: Sales
Primary Location: New Zealand-New Zealand-Auckland
Schedule: Full-time

Job Segments: Credit, Relationship Manager, Sales, Manager, Finance, Customer Service, Management

Apply now »

FX Relationship Manager Job

Date: Jan 15, 2014

Location: Auckland, NEW ZEALAND, NZ

Job Segments: Credit, Relationship Manager, Sales, Manager, Finance, Customer Service, Management

Apply now »

Job Number	1860956
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Risk Management
Function Segment	Underwriting
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	- The primary responsibility of this role is the underwriting and review of SME Equipment Finance, Distribution Finance or Fleet Leasing transactions. This includes, but is not limited to, the qualitative and quantitative risk assessment and due diligence of new transactions, preparation of credit submissions and the management of or assistance in managing of the transaction through to documentation and settlement and the workout/restructuring of transactions.
Essential Responsibilities	Relationship Management: - Lead/work as part of a deal team (which will include, but is not limited to, sales, credit, AMS, Docs team and legal) to gain in depth knowledge of transactions. Such knowledge will allow assessment , preparation and the ultimate recommendation of Investment Approval Requests (IAR’s) or credit submissions. - Working collaboratively with internal sales staff in fulfilling/managing customers’ expectations. - Where required manage external customer relationship in respect of gaining potential additional information (financial or otherwise as required) to support a transaction by direct contact with the customer. - Liaison with colleagues in Australia Risk team as required particularly where there are common customers between New Zealand and Australia. Stakeholder Management: - Work closely with Senior team management (AD), ED Risk, PMG team, in house Documentation team on a daily basis to support the overall goals and objectives of the whole team. - Work with in house documentation team in the preparation of Loan & Security documentation and the processing of settlements. - Liaising with GE internal legal councel and where required, on complex transactional and legal matters liaising and instructing external legal councel on behalf of GE. Application Assessment: - Assessment and preparation of in-depth financial analysis including balance sheets, profit and loss and cash flow analysis both on historical and future basis to include but not limited to debt service assessment. - Critical collateral analysis. - Fulfilment of all GE standard compliance, credit and exposure checks. - As required, liaison with external customers to facilitate customer and industry research analysis. This may include negotiating suitable transaction structures, approval requirements and documentation drafting. Other: - Any other credit/risk related duties such as reviews and reporting, as delegated by the Associated Director of the team and ED Risk.
Qualifications/Requirements	- Preferred (but not essential) - Graduate degree in relevant business discipline. Experience - 3-5 years commercial underwriting experience preferably within the fleet and equipment finance industry. - Experience with NZ documentation and settlement requirements for fleet and equipment finance transactions. - Experience in managing relationships in a credit risk and operations environment. - Previous experience with regard to fleet and equipment financing and a knowledge of the inherent risks there of would be highly regarded. - Strong business and commercial acumen. Technical Knowledge - Solid accounting, modeling and financial analysis skills. - Some insolvency/workout and related skills, and an understanding of the NZ legal framework would be beneficial. - Ability to liaise and instruct both internal and external legal counsel where required. This ability requires a good understanding of legal practices and issues relating to various forms of NZ domestic documentation. - Proficient in the use of Microsoft Office products particularly Word, Excel and PowerPoint. - Strong deal structuring knowledge. - Knowledge of financing risks across a wide variety of industries and collateral types including an understanding of legal issues relating to various lending statutes and documentation requirements. Skills - Solid commercial credit/underwriting skills incorporating the preparation, assessment and recommendation of credit submissions. - Strong communication skills, both written and oral.

Job Number	1813437
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Risk Management
Function Segment	Risk Analytics
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	The key objective of this position is to lead a team and drive strategy responsible for the consumer portfolio in the area of acquisitions, credit underwriting and monitoring.
Essential Responsibilities	- Manage the Acquisition Risk Managements underwriting strategies and monitor the performance of the various attributes - Work with the various departments to co-ordinate and develop analytical scorecard monitoring packs and issue monthly newsletters to various business units and stakeholders. - Manage the production of regular and ad hoc reporting within the portfolio area to support decision-making i.e. NZ Policy 6.0, MBR and PQR to Head, Risk Management - Review, design and recommend to requisite stakeholders new strategies, policies and procedures for approval. - Manage and contribute to the monthly business review and monitoring forums for portfolio performance and scorecard performance - Provide support for any other activities required by Risk Management e.g monthly and quarterly meetings - Work with the collections and planning teams to understand strategy impacts on losses. - Deputise for Risk Manager - Active participation in Risk Management team meetings
Qualifications/Requirements	- Educated to degree level in a numerate and/or commercial discipline Experience - Understanding of scorecard/model development and other assessment systems. - Ability to create strong links with P&L and the operational business areas. - Ability to maintain high standards of accuracy and work under pressure to achieve deadlines. Technical Knowledge - Strong analytic and statistical skills, experience in business use of statistics would be an advantage supported with working knowledge of SAS, SPSS, PowerPoint, Decision Strategy Manager and advanced knowledge of Excel, Word, and data warehouse systems. Skills - Strong communication skills, both written and verbal, with strong capabilities to articulate complex analytical information. Strong facilitation and negotiation skills. - Effective people and project management skills - with the ability to motivate and manage a team of Analysts. Attributes/Behaviours - Good commercial business acumen. - Ability to maintain high standards of accuracy and work under pressure to achieve deadlines.

Job Number	1703312
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Sales
Function Segment	Sales Rep/Originator
Location(s) Where Opening Is Available	New Zealand
City	Seaview
Postal Code	5010
Relocation Expenses	No
Role Summary/Purpose	Reporting to the National Manager – New Business, the incumbent is responsible for originating quality new business with large sized prospects. Concentrating on the Lower North Island, key responsibilities will include: attracting prospective customers (medium/large corporate clients & Government agencies) to our business though targeted prospecting; being actively involved in tenders and presentations; and participating in strategies and initiatives to make our business better.
Essential Responsibilities	Sales Volumes • To achieve monthly sales volumes sourced from prospective businesses • To meet product mix and profitability levels specified annually • To ensure strong origination strategies are employed to attract high quality investment customers to our business (to include maintaining an industry presence and continuing to develop industry expertise via key events) Sales Activities • To employ strong origination strategies, ensuring a balanced level of cold calling, first visits, meetings, credit proposals and orders to convert prospective businesses into customers and achieve monthly sales volumes • To establish multiple relationships with key contacts in prospective businesses provide quotations, generate proposals, respond to tenders and transition prospective businesses to existing customers (as required) • To ensure that you and your sales support (where applicable) are providing an exceptional level of service to prospective customers by responding efficiently to enquiries and effectively managing all customer requirements • To build mutually rewarding partnerships through the application of strong strategy plans, formalised call cycles and business reviews, ensuring that you are providing a high level of face to face customer contact at all times • Ensuring you adhere to customer service level agreements and key performance indicators (doing everything that you can to improve our NPS rating on your portfolio) • To ensure credit reviews are managed effectively by initiating and completing reviews prior to expiry, as well as providing assistance to the Risk team as required • To record all sales activities in Salesforce at required service levels • To manage data and reporting requirements at required intervals • To have an active participation in all adhoc events, eg dealer launches, conferences etc General • To participate in at least 1 project workout per annum to increase customer satisfaction and quality, and generally make our business better
Qualifications/Requirements	• Tertiary qualification – Bcom Experience • Successful history of achieving budgeted volume, margin and profitability goals • Minimum of 3 years’ experience in sales and building effective relationships with customers • Preferably fleet or financial industry or background experience Skills • Strong origination skills • Strong customer service and relationship management skills • Good negotiation and balanced decision making skills • Well-developed written and oral communication skills • Strong Leasebase, Excel and Microsoft word knowledge Attributes/Behaviours • Sound time management and organisational skills • Strong team orientation focus • Ability to work within strict deadlines with an attention to detail

Job Number	1806836
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Sales
Function Segment	Inside Sales and Tele Sales
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	Direct Sales is a channel that provides personal lending solutions to both new and existing customers in an Inbound Call Centre environment. The primary focus of this role is to generate sales for personal lending and associated products, identify and refer sales leads to other channels (as appropriate), make sound lending decisions, customer satisfaction and customer retention.
Essential Responsibilities	Sales Generation - Generating new business by offering full range of GE products, including; personal loans, insurance, and auto loans. Specifically: - Making outbound calls to existing customers - Taking inbound call and conducting customer loan interviews - Collecting relevant customer personal and financial information - Assessing customer’s needs and eligibility for product solutions - Providing customers with up-selling and cross sell options - Introducing new GE and external products - Executing on all team and individual objectives - Supporting national and local marketing campaigns - Developing thorough understanding of direct sales process and products Accounts Management - Ensure all customer interactions are of a high standard. This includes building rapport, listening, good questioning etc. (Measured through call evaluations) - Proactively working to retain customers - Average call handle time meets requirements - Minimum calls handled per day and applications Coaching - Coaching and mentoring new hires, as appropriate Compliance - Work in accordance with GE policies and procedures, demonstrating GE values and high ethical standards consistent with the GE Spirit & Letter. - Understand and ensure all Compliance, Legislative & Regulatory responsibilities are met - Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels - Refer to Schedule 1 for more specific compliance responsibilities related to the Direct Sales Consultant position ” - Ensure you adhere to all the EHS Policies, Procedures and Responsibilities as detailed in the EHS Manual on the EHS Links site
Qualifications/Requirements	- Completion of Secondary (High School) Qualification (or equivalent) Experience - Previous experience in a customer service/sales role Technical Knowledge - Knowledge of consumer credit products (desirable) - Knowledge and understanding of financial management practices (desirable) - Understanding of legislative requirements and current compliance practices (Desirable) Skills - MS Office – basic computer / typing skills Attributes and behaviours Customer Focused - Understands and is responsive to customers’ objectives and needs. - Quickly and effectively solves customer’s problems - Develops trust and credibility with the customer. Team Work - Is a good team player with good interaction with team members - Contributes to team idea generation Communication - Listens well and can articulate clearly in both verbal and written communication Initiative - Identifies what needs to be done and takes action before being asked, when the situation requires it - Proactively identifies and escalates issues or breaches through the appropriate channels - Seeks out others involved in a situation to learn their perspectives Negotiation/ Influencing - Can negotiate skilfully in tough situations with both internal and external groups - Gains trust of other parties to the negotiations - Has integrity, which does not vary according to circumstances or need to fulfil short term objectives Compliance - Maintains up to date knowledge of Compliance, Legislative & Regulatory requirements and seeks further clarification if required. - Ability to work in accordance with Compliance, Legislative & Regulatory requirements GE Values - Demonstrates GE Values, always acts with unyielding integrity Commitment to Performance - Continual Improvement – Builds on strengths and develops weaknesses. Pursues self-development and seeks feedback from others, whilst being receptive to new ideas and perspectives Time Management - Manages own performance on the job in face of changing priorities and situations and conflicting time frames. Effectively manages own stress.

Job Number	1796330
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Customer Service
Function Segment	Call Center Services
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	To make credit decisions within company policies and procedures, and to deliver customer service to all customers. To assist the lending team to meet its business objectives.
Essential Responsibilities	•Make decisions to approving or declining applications •Provide excellent customer service to Merchants/Direct Sales staff and customers •To obtain information in order to answer Merchants/Direct Sales staff and customer queries •Assess credit references and financial documents in order to approve, decline, condition or reassess applications based on written applications •Conduct relevant research to make responsible lending decisions, by contacting employers, other finance companies, and accountants etc. to conform financial information provided •Active use of other database systems like Vision, Cardpac, Staff Portal, GE Connect, Activate and Stellent, to ensure responsible lending decisions are made •Verify information on databases such as driver check, Veda, Motorweb, Terranet etc •Ability to work with teams at all levels and maintain relationships with Introducers •Ensure compliance with company policies and procedures and relevant legislation/regulations •Undertake any other duties determined by the Operations Leader e.g. Projects Coaching •Coaching and mentoring new hires, as appropriate. •Support cross training initiatives. Compliance •Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels. •Ensure customer complaints are escalated to Cards Team Leader and logged in Beacon.
Qualifications/Requirements	•Completion of Secondary (High School) Qualification (or equivalent). Experience •Previous experience in Customer Service role. •Knowledge of the Finance Industry •Call Centre experience Technical Knowledge •Knowledge of consumer credit products (desirable). •Ability to work with databases •Systems related knowledge •GE Money product knowledge (Training Provided) •GE Money standards and policy knowledge •Understanding of legislative requirements and current compliance practices (Desirable). Skills •Intermediate MS Office – •Basic computer / typing skills •Good phone skills •Ability to prioritise work •Word and Excel •Accuracy through Attention to detail •Problem Solving and Decision Making •Excellent communication skills – written and verbal Attributes/Behaviours Customer Focused •Understands and is responsive to customers’ objectives and needs. •Quickly and effectively solves merchants/customer’s problems •Develops trust and credibility with merchants/customer. •Be Professional at all times Team Work •Is a good team player with good interaction with team members •Contributes to team idea generation •To support other areas within Operations (or as directed by Team Leader) •Ability to Multitask •Tolerance for high volume/fast paced environment Communication •Listens well and can articulate clearly in both verbal and written communication Initiative •Identifies what needs to be done and takes action before being asked, when the situation requires it •Proactively identifies and escalates issues or breaches through the appropriate channels •Seeks out others involved in a situation to learn their perspectives Negotiation/ Influencing •Can negotiate skilfully in tough situations with both internal and external groups •Gains trust of other parties to the negotiations •Has integrity, which does not vary according to circumstances or need to fulfil short term objectives Compliance •Maintains up to date knowledge of Compliance, Legislative & Regulatory requirements and seeks further clarification if required. •Ability to work in accordance with Compliance, Legislative & Regulatory requirements GE Values •Demonstrates GE Values, always acts with unyielding integrity Commitment to Performance •Continual Improvement – Builds on strengths and develops weaknesses. Pursues self-development and seeks feedback from others (i.e. Team Leader / Trainer), whilst being receptive to new ideas, perspectives and constructive feedback. Time Management •Manages own performance on the job in face of changing priorities and situations and conflicting time frames. Effectively manages own stress. TRAINING: •Follow Cards Lending training schedule/coaching and any other training plans put in place by Team Leader / Trainer. •Ongoing Training to maintain adequate level of knowledge and self development in terms of position.

Job Number	1821594
Business	GE Global Growth & Operations
Business Segment	Global Growth & Operations - ASEAN
Posted Position Title
Career Level	Experienced
Function	Finance
Function Segment	Lean Six Sigma
Location(s) Where Opening Is Available	AustraliaNew ZealandPhilippines
City	Taguig City
Postal Code	1634
Relocation Expenses	No
Role Summary/Purpose	The Global Operations Finance Team in APAC is undergoing significant organizational change as we absorb new employees being transferred into the team from the various GE businesses, and look to realign our current regional footprint to the global service delivery model. The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget; also define the project’s objectives and oversee quality control throughout its life cycle.
Essential Responsibilities	Responsible for effective running of work processes, customer satisfaction and long term growth and development within established guidelines. Responsible for continually seeking out new ways to upgrade/improve the working business model in relation to the 8 enterprise standards and take steps to recommend/ implement these improvements. • Direct and manage project development from beginning to end. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. • Develop full-scale project plans and associated communications documents. • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. • Liaise with project stakeholders on an on-going basis. • Estimate the resources and participants needed to achieve project goals. • Draft and submit budget proposals, and recommend subsequent budget changes where necessary. • Where required, negotiate with other department managers for the acquisition of required personnel from within the company. • Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle. • Set and continually manage project expectations with team members and other stakeholders. • Delegate tasks and responsibilities to appropriate personnel. • Identify and resolve issues and conflicts within the project team. • Identify and manage project dependencies and critical path. • Plan and schedule project timelines and milestones using appropriate tools. • Track project milestones and deliverables. Develop and deliver progress reports, proposals, requirements documentation, and presentations. • Determine the frequency and content of status reports from the project team, analyse results, and troubleshoot problem areas. • Proactively manage changes in project scope, identify potential crises, and devise contingency plans. • Define project success criteria and disseminate them to involved parties throughout project life cycle. • Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work. • Build, develop, and grow any business relationships vital to the success of the project. • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements. • Develop best practices and tools for project execution and management. • Use advanced methodologies, lead the organization in operational planning activities that optimize the team in achieving strategic and tactical deliverables. • Provide insight and guide decision-making, planning, operations improvements and capacity planning. • Lead cross-functional teams to resolve issues and deliver breakthrough improvements consistent with best demonstrated practices. • Provide professional leadership, expertise & support to facilitate delivery of G&Os & achievement of business plans, through strategic planning, process, resource management & people development. • Lead & direct process improvements & new initiatives for an effective & efficient planning and services support. • Assist in the design, development & delivery of plans, organizational structure & processes that will set the benchmark for other countries to emulate • Manages the day-to-day operation and tactical aspects of multiple or large scale projects across GoF APAC. • Reviews high level deliverables across projects. • Implements engagement review and quality assurance procedures in accordance with the methodology to ensure successful execution as measured by regional goals and customer satisfaction. • Minimize exposure and risk across multiple projects and is expected to manage the scope and mitigate risk across projects.
Qualifications/Requirements	• University degree or college diploma in a related field • At least 5 years work experience in Finance / Accounting related roles • Process improvement experience. Familiarity with on Lean, Six Sigma or other process improvement disciplines a plus. • Direct project management experience • Prior GE Experience preferred • Experience working both independently and in a team-oriented, collaborative environment is essential. • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. • Reacts to project adjustments and alterations promptly and efficiently. • Flexible during times of change. • Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines. • Persuasive, encouraging, and motivating. • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. • Ability to defuse tension among project team, should it arise. • We will consider LP/SP band depending on the level of experience • Candidate must already possess work authorization for country of employment

Job Number	1806765
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Business Management
Function Segment	Administration and Support
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	Provide assistance to multiple members of the NZ Leadership Team
Essential Responsibilities	- Ensure that diary and meeting schedules are up to date and complete for the Exec team as appropriate. - Follow up to check pre reading arrives in good time and print any agendas or material prior. - Redirect/handle any matters when required therefore ensuring minimal impact on Leaders time caused by dealing with inappropriate mail, phone calls. - Manage office supplies, and catering requirements within budget and in a timely fashion. - Provide administrative support to the relative Leadership team members, including, but not limited to: the transcription of correspondence; the preparation of documentation for conferences, preparation for meetings including handouts as required, presentations, agendas, minutes and other associated documentation. - Managing all travel and accommodation requirements for the Leadership team members to ensure cost effective travel with minimal disruptions/unplanned delays. - Managing the travel, accommodation, catering and venue requirements for conferences, meetings and functions hosted by the Leader. - Co-ordinate offsite conferences & meetings for the relevant Leaders. Ensure feedback on conferences is reviewed and incorporated into future events. - Manage the organising of relevant internal team events, team meetings and social events (R&R) off or on site including room bookings, associated paperwork, catering. vendor engagement and invoice processing. - Maintain accurate administrative, record keeping and filing systems where needed and in collaboration with EA community. - Re-directing mail where appropriate and forwarding relevant correspondence. - Proactively seeking information, answers and recommendations on behalf of the Leader as requests come through without guidance or prompting. - Maintain accurate Organisational Charts for department. - Process Leadership related invoices and update suppliers through GE’s BuytoPay system. - Monthly corporate credit card & expense reconciliation. - Preparing, co-ordinating and distributing agenda’s, minutes and other relevant papers/information for team meetings. - Take minutes of meetings if required. - Establishing working relationships with other Executive Assistants to ensure all Leaders are provided with effective support at all times. - Work collaboratively with the EA team to ensure best practice, resolution of issues and most effective day to day operation. - Undertake other assignments or participate in relevant projects as required.
Qualifications/Requirements	Office Management/business related qualification or experience Experience Extensive experience in a similar EA role at a senior level to multiple Leaders Technical Knowledge High speed typing ability Skills Expertise in Word, PowerPoint, Excel, and Outlook Attributes/Behaviours Excellent written and oral communication skills Ability to prioritise work to adhere to deadlines Flexibility in approach and ability to fulfil work requirements as required Initiative, flexibility and energy to deal with rapidly changing priorities and environment Ability to manage small projects Team player, demonstrates desire to support and co-ordinate the leadership team and EA team Ability to take initiative and work unsupervised Confidentiality essential, as will be working with sensitive information

Job Number	1773369
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Asset Management
Function Segment	Remarketing
Location(s) Where Opening Is Available	New Zealand
City	Panmure
Relocation Expenses	No
Role Summary/Purpose	The role is accountable for the leadership, direction and control of the Retail and Driver Purchase sales program on a National basis for the business; management and administration of the end-to-end process of all contract sales, including maximizing profitability and contributing to the overall operating plan commitment.
Essential Responsibilities	Sales management: - Direct and coordinate activities involving sale of assets, ensuring returned vehicle sales are effectively managed and sale prices optimised (relative to market) through all channels. - Maximize optimum sales price on all purchases maintaining a profitable measure against previous sales of similar assets through regular reporting and analysis. - Actively develop and maintain progressive working relationships both internally and externally with key customers, promoting and upselling the remarketing area of the business. - Negotiate pricing to obtain an optimal outcome for the business whilst nurturing the customer through a financial transaction. - Maintain relationships with customer contacts promoting and upselling the driver purchase program. - Manage successful completion of all targets in a constantly changing environment. - Follow up on all requests to purchase, promoting Next lease and driver purchase ensuring all requests are finalized with minimal delay. - Build relationships with other Department managers to ensure process flow and understanding of the remarketing area. - Marketing of additional products where required, to enhance the overall proposition. - All other duties as requested within the Custom Fleet business on a need be basis. - Review operational records and reports to project sales and determine profitability. - Ensure resolution of customer complaints regarding sales and service. Marketing: - Plan and prepare advertising and promotional material to increase sales of products, working with customers and other departments where required. - Confer with marketing department or other staff to discuss topics such as selection of advertising media, or product to be advertised. - Gather and organize information to plan and inform advertising campaigns and/or channel selection. Leadership: - Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs including recommending staff development and succession planning for own role. - Develop and maintain a talent pipeline including back up for own and all key Operational responsibilities. - Maintain a communication rhythm to enable a high degree of focus and visibility of the remarketing area to the greater business to key Operational metrics and measures. - Take a strategic approach to project/process enhancements – identify plans to work smarter and realize efficiencies and productivity opportunities. Operational efficiency/Customers First: - Meet agreed operational customer service levels across all processes. Regularly review service level standards with internal and external customers. - Champion process improvement and productivity initiatives. - Systematically eliminate waste in processes to ensure team is easy to do business with. - Promote and foster a culture of Customers First and develop positive and collaborative relationships with all internal and external customers. Reporting Requirements: - Embed a digitized, data driven culture within the remarketing area ensuring that measures/metrics and reporting is in place to monitor regularly all key functions to customers (internal and external) deliverables and therefore proactively address any concerns in a timely manner.
Qualifications/Requirements	- Extensive experience (5+ years) in Fleet Management and Leasing or the Motor Vehicle Industry – knowledge and understanding of the finance industry would be beneficial. - A tertiary qualification in a business-related discipline would be advantageous. - Proven ability to collect and analyse competitive/market intelligence as part of a standard operating rhythm including strategic channel planning and implementation skills. - Demonstrable knowledge of the principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. - Experience and a proven track record in negotiating and establishing relationships with customers within a results driven environment. - Demonstrable knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Demonstrable experience with media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media is preferred. - Understanding of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation is desirable. Technical Knowledge - Expert knowledge of the motor vehicle industry - Strong PC skills including Microsoft Office (Word, Excel, PowerPoint) including knowledge of internet, and digital media technology and methodologies Skills/abilities - Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. - Persuasion — Persuading others to change their minds or behavior. - Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Service Orientation — Actively looking for ways to help people. - Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. - Oral Expression — The ability to communicate information and ideas in speaking so others will understand. - Written Comprehension — The ability to read and understand information and ideas presented in writing. - Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. - Time Management — Managing one's own time and the time of others. - Written Expression — The ability to communicate information and ideas in writing so others will understand. Attributes/Behaviours - Consistent role model of GE Growth Values - High attention to detail – to drive accuracy in data used to make strategic business decisions - Sense of urgency/energy applied to all work and a proactive approach to identifying market changes and identifying/communicating contingency plans when faced with change - Preparedness to challenge others thinking, while being able to foster an environment where questions, ideas and suggestions are encouraged/valued - Proven track record in building trust and commitment within business and with stakeholders - Advocate for change, with the tenacity to overcome obstacles and solve complex business/industry problems to achieve desired outcomes - Ability to connect and engage with all levels in the business and appropriately flex communication style to suit these varying audiences

Job Number	1820617
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	To provide excellent phone-based customer services to all customers by assisting with a range of inquiries and supplying correct information. Channelling inquiries to the relevant area and portraying a professional image as the first point of contact. The Customer Service Representative will also be responsible for achieving sales for Cards and Direct channel products.
Essential Responsibilities	- To answer all inbound telephone calls in a professional manner - To understand and conform with all company policies and procedures - Servicing customers’ needs Retain existing customers and offering x-sell and up-sell options - Executing on all team and individual objectives/targets - Actively offer Insurance products to our eligible card customers - Offer limit increases to eligible card customers - To direct calls as soon as practically and professionally possible, once ascertaining customers’ needs
Qualifications/Requirements	- Completion of Secondary (High School) Qualification or equivalent Experience - Previous experience in a customer service/sales role Technical Knowledge - Knowledge of consumer credit products (desirable) - Knowledge and understanding of financial management practices (desirable) - Understanding of legislative requirements and current compliance practices (desirable) Skills - MS office – basic computer/typing skills Attributes/Behaviours - Outline specific behavioural/leadership characteristics required to be successful in the role

Job Number	1815654
Business	GE Capital
Business Segment	Capital - Asia Pacific

Career Level	Experienced
Function	Collections
Function Segment	Administration and Support
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	Responsible for the efficient and effective collection/rehabilitation of overdue accounts to minimise delinquencies and losses.
Essential Responsibilities	•To conduct outbound telephone based collection activity from 0 – 120 days past due, utilising an auto-based dialler system, on both secured and unsecured loans. •Obtain promise to pay from overdue accounts, by setting and reviewing action dates, in the view of getting account to an up to date status. •Make realistic arrangements with the customer to bring the account up to date using negotiation skills. •Determine appropriate collection steps to take, in order to establish a relationship with the customer. •Determine if a variation of the contract will solve the collection problem and sell the benefits of this to the client. Recommendations of loan variations to department leader and ensure complies within policy & procedure. •Provide the customer with solutions and tools to assist with curing the account. •Assess a customer’s income and expenditure to determine customer’s ability to pay, and make decisions according to the customer’s individual situation. •Achieve collections standard by maintaining regular contact (primarily outbound calling) with identified overdue accounts, negotiating arrangements for repayments. •Determining mutually agreeable solutions to rehabilitate accounts. This will be achieved through the accurate use of relevant host systems. •Adhere strictly to all legislative requirements and credit policies to ensure that GE’s position is protected at all times. •Administration duties as required within the role.
Qualifications/Requirements	•Secondary qualification required •Tertiary qualification preferable Experience •Call Centre Experience required •Previous collections experience preferable Technical Knowledge •Proficient Computer knowledge and typing speed •Microsoft Office skills Skills •Good Communication skills – must be clear and concise and able to communicate both written and verbal with internal and external customers. •Time Management – must be able to maximise the use of their time for required tasks. •Experience in dealing with difficult customers and negotiating. Attributes/Behaviours •Team player and respects others. •Open to change •Self-Motivated/Target Driven •Continual Self-Development •Driving positive team culture •Demonstrates GE Values, always acts with unyielding integrity •Strong negotiation skills •Good decision making ability •Ability to work autonomously and execute on targets in a compliant environment •Ability to sell benefits of collections tools and how this can assist the customer •Ability to overcome objections •Ability to build customer relationships •Effective listening skills •Ability to work under pressure •Professional and courteous telephone manner. •Pursues self-development and seeks feedback from others, whilst being receptive to new ideas and perspectives •Manages own performance on the job in face of changing priorities and situations and conflicting time frames. Effectively manages own stress. •Ensures that personal roster (start times, breaks) are adhered to at all times.

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