Posted Position Title Direct Sales Consultant

Job Number	1806836
Business	GE Capital
Business Segment	Capital - Asia Pacific
Career Level	Experienced
Function	Sales
Function Segment	Inside Sales and Tele Sales
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	Direct Sales is a channel that provides personal lending solutions to both new and existing customers in an Inbound Call Centre environment. The primary focus of this role is to generate sales for personal lending and associated products, identify and refer sales leads to other channels (as appropriate), make sound lending decisions, customer satisfaction and customer retention.
Essential Responsibilities	Sales Generation - Generating new business by offering full range of GE products, including; personal loans, insurance, and auto loans. Specifically: - Making outbound calls to existing customers - Taking inbound call and conducting customer loan interviews - Collecting relevant customer personal and financial information - Assessing customer’s needs and eligibility for product solutions - Providing customers with up-selling and cross sell options - Introducing new GE and external products - Executing on all team and individual objectives - Supporting national and local marketing campaigns - Developing thorough understanding of direct sales process and products Accounts Management - Ensure all customer interactions are of a high standard. This includes building rapport, listening, good questioning etc. (Measured through call evaluations) - Proactively working to retain customers - Average call handle time meets requirements - Minimum calls handled per day and applications Coaching - Coaching and mentoring new hires, as appropriate Compliance - Work in accordance with GE policies and procedures, demonstrating GE values and high ethical standards consistent with the GE Spirit & Letter. - Understand and ensure all Compliance, Legislative & Regulatory responsibilities are met - Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels - Refer to Schedule 1 for more specific compliance responsibilities related to the Direct Sales Consultant position ” - Ensure you adhere to all the EHS Policies, Procedures and Responsibilities as detailed in the EHS Manual on the EHS Links site
Qualifications/Requirements	- Completion of Secondary (High School) Qualification (or equivalent) Experience - Previous experience in a customer service/sales role Technical Knowledge - Knowledge of consumer credit products (desirable) - Knowledge and understanding of financial management practices (desirable) - Understanding of legislative requirements and current compliance practices (Desirable) Skills - MS Office – basic computer / typing skills Attributes and behaviours Customer Focused - Understands and is responsive to customers’ objectives and needs. - Quickly and effectively solves customer’s problems - Develops trust and credibility with the customer. Team Work - Is a good team player with good interaction with team members - Contributes to team idea generation Communication - Listens well and can articulate clearly in both verbal and written communication Initiative - Identifies what needs to be done and takes action before being asked, when the situation requires it - Proactively identifies and escalates issues or breaches through the appropriate channels - Seeks out others involved in a situation to learn their perspectives Negotiation/ Influencing - Can negotiate skilfully in tough situations with both internal and external groups - Gains trust of other parties to the negotiations - Has integrity, which does not vary according to circumstances or need to fulfil short term objectives Compliance - Maintains up to date knowledge of Compliance, Legislative & Regulatory requirements and seeks further clarification if required. - Ability to work in accordance with Compliance, Legislative & Regulatory requirements GE Values - Demonstrates GE Values, always acts with unyielding integrity Commitment to Performance - Continual Improvement – Builds on strengths and develops weaknesses. Pursues self-development and seeks feedback from others, whilst being receptive to new ideas and perspectives Time Management - Manages own performance on the job in face of changing priorities and situations and conflicting time frames. Effectively manages own stress.