Job title : Customer Service Representative

Job Number	1820617
Business	GE Capital
Business Segment	Capital - Asia Pacific
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Customer Service
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	To provide excellent phone-based customer services to all customers by assisting with a range of inquiries and supplying correct information. Channelling inquiries to the relevant area and portraying a professional image as the first point of contact. The Customer Service Representative will also be responsible for achieving sales for Cards and Direct channel products.
Essential Responsibilities	- To answer all inbound telephone calls in a professional manner - To understand and conform with all company policies and procedures - Servicing customers’ needs Retain existing customers and offering x-sell and up-sell options - Executing on all team and individual objectives/targets - Actively offer Insurance products to our eligible card customers - Offer limit increases to eligible card customers - To direct calls as soon as practically and professionally possible, once ascertaining customers’ needs
Qualifications/Requirements	- Completion of Secondary (High School) Qualification or equivalent Experience - Previous experience in a customer service/sales role Technical Knowledge - Knowledge of consumer credit products (desirable) - Knowledge and understanding of financial management practices (desirable) - Understanding of legislative requirements and current compliance practices (desirable) Skills - MS office – basic computer/typing skills Attributes/Behaviours - Outline specific behavioural/leadership characteristics required to be successful in the role