Title : Part-Time Lending Officer x3

Job Number	1796330
Business	GE Capital
Business Segment	Capital - Asia Pacific
Career Level	Experienced
Function	Customer Service
Function Segment	Call Center Services
Location(s) Where Opening Is Available	New Zealand
City	Auckland
Postal Code	1010
Relocation Expenses	No
Role Summary/Purpose	To make credit decisions within company policies and procedures, and to deliver customer service to all customers. To assist the lending team to meet its business objectives.
Essential Responsibilities	•Make decisions to approving or declining applications •Provide excellent customer service to Merchants/Direct Sales staff and customers •To obtain information in order to answer Merchants/Direct Sales staff and customer queries •Assess credit references and financial documents in order to approve, decline, condition or reassess applications based on written applications •Conduct relevant research to make responsible lending decisions, by contacting employers, other finance companies, and accountants etc. to conform financial information provided •Active use of other database systems like Vision, Cardpac, Staff Portal, GE Connect, Activate and Stellent, to ensure responsible lending decisions are made •Verify information on databases such as driver check, Veda, Motorweb, Terranet etc •Ability to work with teams at all levels and maintain relationships with Introducers •Ensure compliance with company policies and procedures and relevant legislation/regulations •Undertake any other duties determined by the Operations Leader e.g. Projects Coaching •Coaching and mentoring new hires, as appropriate. •Support cross training initiatives. Compliance •Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels. •Ensure customer complaints are escalated to Cards Team Leader and logged in Beacon.
Qualifications/Requirements	•Completion of Secondary (High School) Qualification (or equivalent). Experience •Previous experience in Customer Service role. •Knowledge of the Finance Industry •Call Centre experience Technical Knowledge •Knowledge of consumer credit products (desirable). •Ability to work with databases •Systems related knowledge •GE Money product knowledge (Training Provided) •GE Money standards and policy knowledge •Understanding of legislative requirements and current compliance practices (Desirable). Skills •Intermediate MS Office – •Basic computer / typing skills •Good phone skills •Ability to prioritise work •Word and Excel •Accuracy through Attention to detail •Problem Solving and Decision Making •Excellent communication skills – written and verbal Attributes/Behaviours Customer Focused •Understands and is responsive to customers’ objectives and needs. •Quickly and effectively solves merchants/customer’s problems •Develops trust and credibility with merchants/customer. •Be Professional at all times Team Work •Is a good team player with good interaction with team members •Contributes to team idea generation •To support other areas within Operations (or as directed by Team Leader) •Ability to Multitask •Tolerance for high volume/fast paced environment Communication •Listens well and can articulate clearly in both verbal and written communication Initiative •Identifies what needs to be done and takes action before being asked, when the situation requires it •Proactively identifies and escalates issues or breaches through the appropriate channels •Seeks out others involved in a situation to learn their perspectives Negotiation/ Influencing •Can negotiate skilfully in tough situations with both internal and external groups •Gains trust of other parties to the negotiations •Has integrity, which does not vary according to circumstances or need to fulfil short term objectives Compliance •Maintains up to date knowledge of Compliance, Legislative & Regulatory requirements and seeks further clarification if required. •Ability to work in accordance with Compliance, Legislative & Regulatory requirements GE Values •Demonstrates GE Values, always acts with unyielding integrity Commitment to Performance •Continual Improvement – Builds on strengths and develops weaknesses. Pursues self-development and seeks feedback from others (i.e. Team Leader / Trainer), whilst being receptive to new ideas, perspectives and constructive feedback. Time Management •Manages own performance on the job in face of changing priorities and situations and conflicting time frames. Effectively manages own stress. TRAINING: •Follow Cards Lending training schedule/coaching and any other training plans put in place by Team Leader / Trainer. •Ongoing Training to maintain adequate level of knowledge and self development in terms of position.

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