Job title : Retail Sales Manager

Job Number	1773369
Business	GE Capital
Business Segment	Capital - Asia Pacific
Career Level	Experienced
Function	Asset Management
Function Segment	Remarketing
Location(s) Where Opening Is Available	New Zealand
City	Panmure
Relocation Expenses	No
Role Summary/Purpose	The role is accountable for the leadership, direction and control of the Retail and Driver Purchase sales program on a National basis for the business; management and administration of the end-to-end process of all contract sales, including maximizing profitability and contributing to the overall operating plan commitment.
Essential Responsibilities	Sales management: - Direct and coordinate activities involving sale of assets, ensuring returned vehicle sales are effectively managed and sale prices optimised (relative to market) through all channels. - Maximize optimum sales price on all purchases maintaining a profitable measure against previous sales of similar assets through regular reporting and analysis. - Actively develop and maintain progressive working relationships both internally and externally with key customers, promoting and upselling the remarketing area of the business. - Negotiate pricing to obtain an optimal outcome for the business whilst nurturing the customer through a financial transaction. - Maintain relationships with customer contacts promoting and upselling the driver purchase program. - Manage successful completion of all targets in a constantly changing environment. - Follow up on all requests to purchase, promoting Next lease and driver purchase ensuring all requests are finalized with minimal delay. - Build relationships with other Department managers to ensure process flow and understanding of the remarketing area. - Marketing of additional products where required, to enhance the overall proposition. - All other duties as requested within the Custom Fleet business on a need be basis. - Review operational records and reports to project sales and determine profitability. - Ensure resolution of customer complaints regarding sales and service. Marketing: - Plan and prepare advertising and promotional material to increase sales of products, working with customers and other departments where required. - Confer with marketing department or other staff to discuss topics such as selection of advertising media, or product to be advertised. - Gather and organize information to plan and inform advertising campaigns and/or channel selection. Leadership: - Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs including recommending staff development and succession planning for own role. - Develop and maintain a talent pipeline including back up for own and all key Operational responsibilities. - Maintain a communication rhythm to enable a high degree of focus and visibility of the remarketing area to the greater business to key Operational metrics and measures. - Take a strategic approach to project/process enhancements – identify plans to work smarter and realize efficiencies and productivity opportunities. Operational efficiency/Customers First: - Meet agreed operational customer service levels across all processes. Regularly review service level standards with internal and external customers. - Champion process improvement and productivity initiatives. - Systematically eliminate waste in processes to ensure team is easy to do business with. - Promote and foster a culture of Customers First and develop positive and collaborative relationships with all internal and external customers. Reporting Requirements: - Embed a digitized, data driven culture within the remarketing area ensuring that measures/metrics and reporting is in place to monitor regularly all key functions to customers (internal and external) deliverables and therefore proactively address any concerns in a timely manner.
Qualifications/Requirements	- Extensive experience (5+ years) in Fleet Management and Leasing or the Motor Vehicle Industry – knowledge and understanding of the finance industry would be beneficial. - A tertiary qualification in a business-related discipline would be advantageous. - Proven ability to collect and analyse competitive/market intelligence as part of a standard operating rhythm including strategic channel planning and implementation skills. - Demonstrable knowledge of the principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. - Experience and a proven track record in negotiating and establishing relationships with customers within a results driven environment. - Demonstrable knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Demonstrable experience with media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media is preferred. - Understanding of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation is desirable. Technical Knowledge - Expert knowledge of the motor vehicle industry - Strong PC skills including Microsoft Office (Word, Excel, PowerPoint) including knowledge of internet, and digital media technology and methodologies Skills/abilities - Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. - Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. - Persuasion — Persuading others to change their minds or behavior. - Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Service Orientation — Actively looking for ways to help people. - Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. - Oral Expression — The ability to communicate information and ideas in speaking so others will understand. - Written Comprehension — The ability to read and understand information and ideas presented in writing. - Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem. - Time Management — Managing one's own time and the time of others. - Written Expression — The ability to communicate information and ideas in writing so others will understand. Attributes/Behaviours - Consistent role model of GE Growth Values - High attention to detail – to drive accuracy in data used to make strategic business decisions - Sense of urgency/energy applied to all work and a proactive approach to identifying market changes and identifying/communicating contingency plans when faced with change - Preparedness to challenge others thinking, while being able to foster an environment where questions, ideas and suggestions are encouraged/valued - Proven track record in building trust and commitment within business and with stakeholders - Advocate for change, with the tenacity to overcome obstacles and solve complex business/industry problems to achieve desired outcomes - Ability to connect and engage with all levels in the business and appropriately flex communication style to suit these varying audiences