Software Distribution Specialist

Job ID SO_GDEL-0609165 Job type Full-time Regular Work country Costa Rica Position type Professional Work city Heredia Posted 03-Oct-2013 Travel No travel Job area IT & Telecommunications (non consulting) Business group SO Global Delivery Job category IT Specialist Business unit Gbl ServSysOps Job role General Other IT Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Role summary: Remote Software Installation, Patch Management, Reporting, Monitoring, Troubleshooting and Service Level Management for remote client infrastructure. Must: Advanced student or recently graduated on Computer Science or any related technology career (i.e. Telematics, Electronics). Experience on following structured procedures (could be academical experience). Good customer service skills and mid experience on that field (preferable on IT Service area) Documentation development skills and experience (Technical and User manuals). Medium/Advanced Excel skills (usage of Macros, Filters and Advanced functions). Mid level on SQL Reporting. Basic networking knowledge. Understanding of Microsoft enterprise systems (Active Directory environments). Intermediate Linux Red Hat 6.4 knowledge or equivalent. High English level (Oral and Written) - 90% Good team working skills. Strong skills to work under pressure. Preferred: 1-2 years in a job based on following structured procedures. Knowledge on software distribution tools (SMS, SCCM 2007, SCCM 2012, TEM, TPMx or Altiris). 1-3 years on IT Services and/or Customer Service job experience. High advanced Linux Red Hat 6.4 knowledge or equivalent. Basic Lotus Notes usage. ITILv3 (2011) foundation certificate. Deploying and Administering SCCM 2012 certification. LI-KP3

Required High School Diploma/GED English: Intermediate

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.