Customer Service Representative with French

Job ID BPD-0561865 Job type Full-time Regular Work country Bulgaria Position type Professional Work city Sofia Posted 01-Nov-2013 Travel No travel Job area Operations (all other) Business group Global Process Services Job category Enterprise Operations Business unit CRMProcOps Job role CRM Delivery Cust Svc Rep Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Be IBM’s next great hire! Are you a problem solver who loves working with people? Then you belong at IBM. Few places offer as many opportunities as IBM to gain knowledge in your field of expertise, work in a stimulating and dynamic environment, and be rewarded for outstanding performance. We believe that global innovation demands diverse employees and attractive work/life initiatives that sustain, and retain them. In IBM Global Delivery Center Bulgaria we transform the way companies interact with customers and help businesses grow. Of primary concern is customer care, so successful applicants will have to be able to communicate clearly in FRENCH language, have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers solve technical problems. Responsibilities: - Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. - Validate customer service entitlements. - Provide Hardware and Software Telephone support with a goal to meet set targets consistently. - Assume responsibility and ownership for all relevant customer queries. - Escalate calls that cannot be resolved locally, as appropriate. - Obtain accurate customer details and amend call-handling system when applicable. - Positively manage internal relationships - Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities. - Use and improve Knowledge Bases through feedback . - Ensure through team work that all Service Level Agreements (SLAs) are met consistently. Requirements: - Computer and Keyboard Skills - Good analytical skills and technical knowledge - Excellent customer handling skills - Experience in a multinational environment would be appreciated - Native or fluent level in French - Working level of English IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Required High School Diploma/GED English: Intermediate French: Fluent

Preferred Bachelor's Degree

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.