Primary
Technical Skills required : Solutioning & Consulting for
Integration, Upgrades and Business configuration for SI and SSIs
Years of experience required : 4 to 7.5 for SSI
Responsibilities
The Solution Integrator is responsible for that the delivered solution is
implemented and integrated with the customer’s systems, organization and
processes in accordance to the overall requirements and to the customer’s
expectation. If so agreed, the Solution Integrator can also be responsible for
the commissioning of the solution, following Ericsson processes and policies.
The responsibilities are described as:-support presales activities, including pre-studies,
-analyze the customers’ existing systems, needs, and requirements, in cooperation
with the solution architecpropose solutions for the customers in co-operation with the solution
architectestablish test specifications and procedures for the solution, with high
focus on acceptance test procedure, acceptance test and hand over to the
customer and Ericsson support organization,
secure that the delivered solution is properly implemented and works in
accordance with the requirements,
document the customer’s solution, both for end customer, for support and
competence development use.
Main activities
The Solution Integrator’s main tasks are to configure, integrate, test and
document the solution delivered to the customer. The solution can consist of
software, hardware, documentation, processes and organizational changes.
Other tasks are to participate in pre-studies, product selections, and setting
system requirements on Ericsson developed and sourced products to secure
the quality of and simplify the integration.
Solution Integrator activities are to:
• participate in requirement engineering,
• specify system requirements on solutions from a system integration point
of view,
• establish integration specifications, agreed upon with the customer,
• establish migration plans,
• perform data migration,
• specify upgrade activities,
• design, produce, document, and/or verify products, interfaces and/or
processes or similar needed for the integration of the solution in the
customer’s system,
• perform configuration, installation, and tests,
• analyze and evaluate test results,
• support and/or participate in the acceptance procedures and tests,
• support the customer’s operational start-up phase
• on-site assistance
4.1 Solution Support
The following activities are applicable when Solution Integrators are
performing Solution Support on a Customer Solution. Please refer to
Functional Skills Description – Solution Support – for detailed description of
the skills required.
• In the bid-phase, support the creation of Customer specific solutions
support and Life Cycle Management plans.
• CSR handling, problem solving and consultation on the Customer Solution
• Emergency handing
• Verification of restorations on Customer Solution level and verification of
updates/change requests on Customer Solution level
• Provide feedback on service delivery /performance/system performance
• Improvement activities related to customer satisfaction
• Assist the GSDC, for support, in trouble report writing for standard product
faults affecting the Customer Solution.
• Assist in configuration management, i.e. updating Customer Solution
documentation when changes to the Customer Solution are introduced
(restorations, updates, changes or introduction of new features).
LI-NM2
Primary
Technical Skills required : Solutioning & Consulting for
Integration, Upgrades and Business configuration for SI and SSIs
Years of experience required : 4 to 7.5 for SSI
Responsibilities
The Solution Integrator is responsible for that the delivered solution is
implemented and integrated with the customer’s systems, organization and
processes in accordance to the overall requirements and to the customer’s
expectation. If so agreed, the Solution Integrator can also be responsible for
the commissioning of the solution, following Ericsson processes and policies.
The responsibilities are described as:-support presales activities, including pre-studies,
-analyze the customers’ existing systems, needs, and requirements, in cooperation
with the solution architecpropose solutions for the customers in co-operation with the solution
architectestablish test specifications and procedures for the solution, with high
focus on acceptance test procedure, acceptance test and hand over to the
customer and Ericsson support organization,
secure that the delivered solution is properly implemented and works in
accordance with the requirements,
document the customer’s solution, both for end customer, for support and
competence development use.
Main activities
The Solution Integrator’s main tasks are to configure, integrate, test and
document the solution delivered to the customer. The solution can consist of
software, hardware, documentation, processes and organizational changes.
Other tasks are to participate in pre-studies, product selections, and setting
system requirements on Ericsson developed and sourced products to secure
the quality of and simplify the integration.
Solution Integrator activities are to:
• participate in requirement engineering,
• specify system requirements on solutions from a system integration point
of view,
• establish integration specifications, agreed upon with the customer,
• establish migration plans,
• perform data migration,
• specify upgrade activities,
• design, produce, document, and/or verify products, interfaces and/or
processes or similar needed for the integration of the solution in the
customer’s system,
• perform configuration, installation, and tests,
• analyze and evaluate test results,
• support and/or participate in the acceptance procedures and tests,
• support the customer’s operational start-up phase
• on-site assistance
4.1 Solution Support
The following activities are applicable when Solution Integrators are
performing Solution Support on a Customer Solution. Please refer to
Functional Skills Description – Solution Support – for detailed description of
the skills required.
• In the bid-phase, support the creation of Customer specific solutions
support and Life Cycle Management plans.
• CSR handling, problem solving and consultation on the Customer Solution
• Emergency handing
• Verification of restorations on Customer Solution level and verification of
updates/change requests on Customer Solution level
• Provide feedback on service delivery /performance/system performance
• Improvement activities related to customer satisfaction
• Assist the GSDC, for support, in trouble report writing for standard product
faults affecting the Customer Solution.
• Assist in configuration management, i.e. updating Customer Solution
documentation when changes to the Customer Solution are introduced
(restorations, updates, changes or introduction of new features).
Business Process & IT
IN-HR-Gurgaon
Full-time
Sep 11, 2013, 9:03:24 AM
Sep 26, 2013, 12:59:00 AM
Standard
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