Training and Support Specialist

Job Number	1832552
Business	GE Transportation
Business Segment	Transportation
About Us	GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works. Start your career on the right path. Join our results-oriented team at GE Transportation today!
Posted Position Title	Training and Support Specialist
Career Level	Experienced
Function	Services
Function Segment	Field Services
Location(s) Where Opening Is Available	United States
U.S. State, China or Canada Provinces	Georgia
City	Atlanta
Postal Code	30305-3326
Relocation Expenses	No
Role Summary/Purpose	GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. The Training and Support Specialist will provide technical application support to customers as it relates to the product suite. In this role you will need to understand how customers use the product suite and perform implementations and training sessions with our clients. You will serve as a primary liaison between GET and our customers.
Essential Responsibilities	In addition you will: Support, implement, and train on software suite Establish and maintain customer relationships Identify the client needs and propose alternative solutions Communicate with customers on a regular basis to ensure customer satisfaction Answer, evaluate, and prioritize incoming telephone calls, voicemail, email and in-person requests for assistance as it relates to GET’s product suite Interview users to collect information about issues and lead users through diagnostic procedures to determine solution Log calls / issues and track them to their completion Serve as key participant in customer meetings Create and deliver engaging, informative, and well-organized presentations Continually seek opportunities to increase customer satisfaction and deepen client relationships Identify efficiencies and value drivers that customers will realize through the use of GET solutions Understand how to communicate or escalate difficult information tactfully and in a timely Manner
Qualifications/Requirements	Bachelors' Degree in related discipline from an accredited college or university Minimum of 5 years of experience working in the Railroad transportation software industry Minimum of 3 years of support / help desk experienceELIGIBILITY REQUIREMENTS: Willingness and ability to travel less than 25% of the time
Additional Eligibility Qualifications	GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Desired Characteristics	Excellent oral and written communication skills Strong attention to detail, organizational, and analytical skills Working knowledge of Microsoft applications including Outlook, Excel, Work, and PowerPoint Self-starting initiative with the ability to work with limited supervision Ability to rapidly acquire an in-depth knowledge and understanding of GET solutions, services, processes, procedures, and expectations Ability to multi-task assignments and meet deadlines Ability to participate in off hours support team rotation Railroad, supply chain, and multi-modal transportation and Logistics knowledge Working knowledge of Microsoft Project Bi-Lingual (Spanish) Working knowledge of Rail EDI Transaction SetsWhy join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century. GE Transportation, a unit of GE (NYSE: GE), solves the world’s toughest transportation challenges. GE Transportation builds equipment that moves the rail, mining and marine industries. Our fuel-efficient and lower-emissions freight and passenger locomotives, diesel engines for rail, marine and stationary power applications, signaling and software solutions, drive systems for mining trucks, and value-added services help customers grow. GE Transportation is headquartered in Chicago, IL, and employs approximately 13,000 employees worldwide.Learn more about GE Transportation today! To stay connected with exciting news and the latest job opportunities from GE AMSTC, Aviation, Energy Management, Oil & Gas, Power & Water and Transportation, follow us on twitter: @geconnections