Job Description Resource Coordinator - London - Permanent - LON004WC

GB-England-London

UK&I Resource Coordinator (Level 2)

This role is based in London and available to start immediately.

Purpose:

To work as part of the  Resource Management team to match resource supply with demand and to drive optimum utilisation across the business

Responsibilities:

• Proactive liaison with client service staff in the business to understand client / project resource needs and to communicate resource availability
• Identify resourcing solutions taking into consideration the needs of the client, individual skills, and the wider needs of the business
• Maintain accurate Retain Enterprise records (in conjunction with the Central Retain team) so that the business has an up to date picture of work allocated and resource availability
• Manage conflicting demands on resources, escalating to the Resource Manager as appropriate
• Analyse weekly chargeable hours figures and alert potential shortfalls / over-utilisation to Resource Manager
• Analyse business forecasting eg work done, chargeable hours, headcount against budget
• Analyse resource data and highlight areas of concern eg significant periods of holidays, courses, non-chargeable activities
• Analyse headcount forecasting data including promotions, leavers, joiners etc
•  Attend Tax resource coordinator meetings
• Central Retain Team key contact and communication of business resource priorities
•  Acquire knowledge of individual skills, experiences and personal/professional aspirations and apply this knowledge in resourcing decisions and in maintaining the skills database
• Build client portfolios for up to qualified Senior client service staff
• Attend regular resourcing meetings with representatives from the business
•  Oversee Global Talent Hub (GTH) work (with Central Retain Team coordinating)
•  Challenge the resource mix of engagement budget submissions including GTH usage, prior year hours etc
• Assist with the performance and counselling process within the business, including allocation of counsellors and providing resourcing information for round tables
• Represent Resource Management team on induction activities and coordinate within the business
• Coordination of new joiners and leavers when join/leave the business, including allocation of buddies, local induction input
• Coordination of all leave authorisations including holidays, special leave, unpaid leave
• Coordination of timesheet policy enforcement within the business
• Approval of exam training requirement against client bookings
• Execution of ad hoc firm wide and business initiatives eg ad hoc bespoke training, people initiatives etc
• Ad hoc request and projects

  

Experience, Qualification and Personal qualities:

 

• Ability to work under pressure, to tight deadlines, and to communicate competing demands effectively.
• Organised with good time management skills
• Confident and resilient to deal with challenges from people within the business;
• Good interpersonal skills and able to consult with a wide range of people at different levels
• Proactive communicator and willing to share information
• Exercises good judgement, knows when to flag issues and when to deal with independently
• Ideally has experience of working in a professional services environment
•  An operational, HR or resourcing/recruitment background is desirable.

  

At Ernst & Young our inclusive work environment means that everyone’s opinion is valued. This enables us to provide better advice and ideas to our clients, which in turn helps you develop as an individual to achieve your potential and make a difference.