Telecom Business Analyst

Job ID GBS-0611190 Job type Part-time Complementary Work country Burkina Faso Position type Professional Work city No City Posted 09-Oct-2013 Travel Up to 2 days a week (home on weekends-based on project requirements) Job area Consulting & Services Business group Global Business Services Job category Technical Services Business unit AS Job role Systems Support Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

• Build and maintain client relationships both with Business and IT Heads. • Work collaboratively with client in documenting the CBR (Client business requirements) and SOW (Statement of work). • Engage directly with business owners for collecting business requirement. • Prepare weekly and monthly status/review decks (ppt.) and engage with client senior executives to share project status. • Should be able to do development on small Change Requests (with efforts less than 10 man days). • Should be able to validate/provide feedback, on the work effort estimation, given by vendor on various projects/ change requests. • Should take the responsibility on updating the PAW (Project Authorization Workflow) tool for project mile stones, cost case and project status on regular basis. • Attend meeting with Group/Centralized team on status and strategies. Lead meetings where required. • Assist design and development teams in translating the business requirements into technical specifications. • Review and provide feedback on developed training content. • Assist business team in conducting the User Acceptance Test. • Assist project team in getting the required sign-offs from client. • Be able to understand Customer pain points. Discuss with Group team to leverage internal and external solutions. Suggest viable solutions to address Customer pain points. • Coordinate with Group team to understand, Group level projects planned for the respective OpOCs and accordingly communicate their statuses to local Business/IT team on regular basis. • Push back the requirements which are expected to be delivered/addressed by transformation/future projects. • Take responsibility for delivery of assignments locally. • Manage local partners and vendors.

Required Bachelor's Degree At least 3 years experience in Telecommunications industry domain At least 3 years experience in good understanding of BSS/OSS At least 3 years experience in GSM Industry trends, issues and challenges At least 3 years experience in understanding Business process, policies and procedures At least 3 years experience in ability to Communicate, solve problems with a sense of ownership, enthusiasm and innovation At least 3 years experience in meeting deadlines in a high pressure environment At least 3 years experience in adapt to a changing environment and multi-task assignments At least 3 years experience in Competing and being a team player English: Fluent

Preferred Master's Degree in Information Technology At least 5 years experience in Telecommunications industry domain At least 5 years experience in good understanding of BSS/OSS At least 5 years experience in GSM Industry trends, issues and challenges At least 5 years experience in understanding Business process, policies and procedures At least 5 years experience in ability to Communicate, solve problems with a sense of ownership, enthusiasm and innovation At least 5 years experience in meeting deadlines in a high pressure environment At least 5 years experience in adapt to a changing environment and multi-task assignments At least 5 years experience in Competing and being a team player

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, genetics, disability, age, or veteran status.