Manila R2R Reporting Analyst (13729068 )

Job ID GPSD-0619029 Job type Full-time Regular Work country Philippines Position type Professional Work city Quezon City Posted 13-Nov-2013 Travel No travel Job area Finance & Accounting (non consulting) Business group Global Process Services Delivery Job category Finance Business unit F&ASolns&Del Job role Accounting Analyst Job role skillset General Commissionable/Sales-Incentive jobs only No

Job description

Reporting Analyst responsibilities include but are not limited to:  Responsible for all SLA operational reporting related to of the client delivery requirements  Perform Financial reporting as required by the DPE related to the Delivery Center Client requirements  Ability to work with various teams across the organization to collect, collate and deliver the reports on time  Initiate contact with team members to obtain missing information required to meet reporting requirements within the contracted timeframe  Ability to drive automation and specify system needs (IT and Business) to improve the process  Ensure audit readiness of all SLA documents by performing periodic internal audits  Participate in periodic customer reviews  Coordinate operational plan to ensure all engagement SLA’s and KPI’s are being met  Resolve any issues relating to business controls guidelines  Perform root cause analysis to in case of escalations and take steps to improve the robustness of the reporting process  Analyze incoming requests, determine the appropriate course of action, and ensure problem resolution  Apply problem solving skills to resolve reporting and analysis issues  Respond to ad-hoc Client questions and completing Client requests  Use computer-based tools to post documentation as well as ensure accurate historical information is retained and problem/question is accurately documented

Required Bachelor's Degree English: Fluent

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