Posted Position Title Maintenance Controller

Job Number	1872510
Business	GE Capital
Business Segment	Capital - International
About Us	GE Capital in Europe, Middle East & Africa (EMEA) is one of the region’s largest commercial lending organisations, providing a wide range of services including leasing, factoring, leveraged finance and commercial loans to businesses of all sizes in more than 10 countries. GE Capital’s EMEA operation brings together GE Capital Solutions Europe, Corporate Financial Services Europe, Healthcare Financial Services Europe and Enterprise Client Group Europe and has over 500,000 customers. GE Capital in EMEA also includes the new and exciting $8 billion commercial finance joint venture between GE and Mubadala Development Corporation, based in Abu Dhabi, which is exclusively focused on high-return investment opportunities throughout the region. GE Capital Benelux is part of GE Capital in Europe, Middle East & Africa (EMEA) and is a provider of Fleet leading and Equipment financing in the Belgium, Luxembourg and The Netherlands region. The Business is headquartered in Brussels (Belgium).
Career Level	Experienced
Function	Financial Services Operations
Function Segment	Maintenance and Repair
Location(s) Where Opening Is Available	Belgium
City	Brussels (Evere)
Postal Code	1140
Relocation Expenses	No
Role Summary/Purpose	The maintenance controller is responsible for controlling all incoming requests for maintenance, repairs and tires on our fleet in the BeNeLux. He or she needs to negotiate with the dealers in order to effectuate the needed work for the best possible price (including guarantees and goodwill requests). This work is partially automated with ROB, the online platform between leasing companies and dealers. This position is based in Brussels, Evere.
Essential Responsibilities	The maintenance controller looks after the correct usage of our preferred brands for tires and the correct use of our preferred suppliers. Beside the negotiation part of the job there is also a large service part. The Maintenance Controller needs to assist customer and drivers and support them in finding the answers to their technical questions related to cars. He/she finds solutions for customer with “issue-cars”. For our lessees the Maintenance Controller needs to follow up all breakdowns and make reservations for replacement cars as well as monitoring on any cars that have missed the maintenance schedule. In addition to that the Maintenance Controller will be involved in setting up the maintenance budget and checking on the warrantees requested by buyers of our terminated lease cars. Budget Control and Savings: Optimize the usage of the warranty and goodwill of the OEM’s; Compare repair requests with contractual parameters and rebill service to lessee where appropriate; Rebill repair-costs to lessee whenever by abuse or misuse of the car; Optimize repair-costs by repairing instead of replacing parts whenever this is possible; Monitor contract parameters before giving orders for repair to avoid repairs of financial total losses; Optimize the use of preferred brands for tires to get a maximum volume rebates; Steer actively customers towards our preferred dealer network; Compare the maintenance spend with the maintenance budget billed to the customer. Customer Service: Respond swiftly to email or phone requests/demands providing technical advice in Dutch, English and French; Ensure adequate timeframes/moderate delays to avoid asking drivers to wait for their cars to be back; Monitor and follow up on cars that missed their regular maintenance schedule; Deal with the drivers’ and customers’ questions about the technical control; Make reservations for replacement cars on customers’ requests; Coordinate OEM recall actions towards the drivers; Warranties: Manage requests of our remarketing customers whenever there are technical issues with sold leasing cars. The requests needs to be eligible and validated. Setting up budgets: Provide technical information to set up the maintenance grids for new cars or adapt it for the existing ones.
Qualifications/Requirements	Car mechanics background or an equivalent work experience required; Preferably experience in Fleet Leasing or in leading reception for a dealer; In-depth knowledge of the car mechanics; Outstanding negotiation and analytical skills; Ability to work in cross-functional team (mainly with the Commercial and remarketing department); Results oriented approach; Excellent team-player; Customer/Supplier responsive, problem solver, solution driven & clear sense of urgency; Excellent verbal and written communication skills; Fluency/very good knowledge of Dutch, French and English is a must; Excellent computer skills, Excel & PowerPoint is required; Knowledge of Business Objects is would be an asset.