Date: Dec 5, 2013
Location: United Kingdom-Greater London
Account Development Manager-13017013
Description
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
American Express’ mission is to be world’s most respected service brand. We achieve this by providing premium services in a manner that delights our customers each time. With over 150 years experience in foreign exchange and the backing of a global payments company American Express Foreign Exchange brings the world closer by providing market-leading currency solutions across Corporations, Financial Institutions, and Consumers across the globe. FX International Payments (FXIP) is a fast growing, cross-border payments business, providing services to meet the foreign currency and payment needs of businesses and consumers. The business continues to grow in the UK and is now looking to optimise its customer segmentation strategy to accelerate growth and enable scalable customer management. The role of FX Account Manager sits within the Account Development team. The role holder will carry responsibility for ensuring effective strategies and behaviours are being deployed to realise annual revenue, retention and team targets on both an individual and team portfolio.
Qualifications
The successful candidate will:
- Manage a portfolio of established corporate clients; developing and strengthening relationships with clients to secure loyalty and drive revenues through repeat client transactions.
- Have regular contact with the client base, to quote exchange rates/market trends and perform regular and structured Account Reviews.
- Will be targeted with driving incremental revenues through driving customers to make their international payments through American Express, in particular our online platform, and meet specific revenue and retention goals.
The key activities and responsibilities of this role will include:
- Strong analytical skills required to assess portfolio performance
- Sales experience/relationship management required to manage portfolio of accounts
- Knowledge of FX and economic influences driving the market
- MS Office Advanced & Salesforce.com
- Excellent communication skills
- Superior time management
- Exceptional Customer Service focus
- Operational / banking background to ensure full understanding of a banking back office / SWIFT payment knowledge – is not essential though any qualifications would be considered.
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or +44 (0)116 2421776.
Job: Sales
Primary Location: United Kingdom-Greater London
Schedule: Full-time
Job Segments: Account Manager, Business Development, Credit, Sales, Relationship Manager, Finance, Customer Service
Description
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
American Express’ mission is to be world’s most respected service brand. We achieve this by providing premium services in a manner that delights our customers each time. With over 150 years experience in foreign exchange and the backing of a global payments company American Express Foreign Exchange brings the world closer by providing market-leading currency solutions across Corporations, Financial Institutions, and Consumers across the globe. FX International Payments (FXIP) is a fast growing, cross-border payments business, providing services to meet the foreign currency and payment needs of businesses and consumers. The business continues to grow in the UK and is now looking to optimise its customer segmentation strategy to accelerate growth and enable scalable customer management. The role of FX Account Manager sits within the Account Development team. The role holder will carry responsibility for ensuring effective strategies and behaviours are being deployed to realise annual revenue, retention and team targets on both an individual and team portfolio.
Qualifications
The successful candidate will:
- Manage a portfolio of established corporate clients; developing and strengthening relationships with clients to secure loyalty and drive revenues through repeat client transactions.
- Have regular contact with the client base, to quote exchange rates/market trends and perform regular and structured Account Reviews.
- Will be targeted with driving incremental revenues through driving customers to make their international payments through American Express, in particular our online platform, and meet specific revenue and retention goals.
The key activities and responsibilities of this role will include:
- Strong analytical skills required to assess portfolio performance
- Sales experience/relationship management required to manage portfolio of accounts
- Knowledge of FX and economic influences driving the market
- MS Office Advanced & Salesforce.com
- Excellent communication skills
- Superior time management
- Exceptional Customer Service focus
- Operational / banking background to ensure full understanding of a banking back office / SWIFT payment knowledge – is not essential though any qualifications would be considered.
We place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The world’s a big place, filled with big ideas and amazing people. And we want the best of them here at American Express. We’re interested in where you came from, but we’re even more excited about where you will go with American Express.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or +44 (0)116 2421776.
Job: Sales
Primary Location: United Kingdom-Greater London
Schedule: Full-time
Job Segments: Account Manager, Business Development, Credit, Sales, Relationship Manager, Finance, Customer Service
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