Employee Relations Senior Manager-13069784

Job Description 

Brief Description of the Organization

 Citi, the leading global financial services company, has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Additional information may be found at www.citigroup.com or www.citi.com.  

Description

 

Job Purpose:

The EMEA ER Operations Specialist is responsible for the leadership and governance of EMEA Ethics Matters and the strategic framework for managing HR ethics issues in order to position Citi securely from an ER Risk and Regulatory perspective.

Job Background/context:

• Close partnership with HR EMEA Cluster CHRO’s, Global HR Colleagues and Senior HRA’s.
• Provides support, guidance and leadership to Country HR professionals on investigating HR ethics cases.
• Responsible for end to end coordination of EMEA HR ethical concern issues

Key Responsibilities:

Ethics Issues

• Lead and coordinate the effective investigation and reporting  of  ethical concerns raised through the Global Ethics Office, delivered via the network of country-based HR colleagues
• Investigate complex/high risk HR ethics cases
• Provides expert advice to Country-based leadership to continually improve local environment surrounding ethics.  In particular (i) Identify the most significant HR ethics risks and experience impacting each cluster; (ii) Identify emerging trends – particularly those that may have applicability across multi-businesses and geographies; (iii) Share lessons learned and best practice across the region; (iv) Identify emerging risks that may lead to an increase in ethics cases (eg policy changes, restructuring); (v) Chair quarterly EMEA ER and Cluster HR Meetings, to discuss and address (i) – (iv).
• Partner with Regional Compliance, Legal and CSIS on the effective management of ethics cases and policy, as appropriate
• Monitor quality of ethics case reporting and recommendations
• Work in partnership with Global Office on tracking and feedback of outcomes
• Produce trends and MIS relating to EMEA Ethics issues in order that Citi can continually improve the environment and culture
• Responsible for technical skills development of in-Country HR colleagues, raising their capability and effectiveness in handling ER issues
• Provides expert advice to Country-based leadership to continually improve local environment surrounding ethics.  In particular

• Identify the most significant HR ethics risks and experience impacting each cluster;
• Identify emerging trends – particularly those that may have applicability across multi-businesses and geographies;
•  Share lessons learned and best practice across the region;
•  Identify emerging risks that may lead to an increase in ethics cases (eg policy changes, restructuring); (v) Chair quarterly EMEA ER and Cluster HR Meetings, to discuss and address (i) – (iv).

• Partner with Regional Compliance, Legal and CSIS on the effective management of ethics cases and policy, as appropriate
• Providing regular training for ethics case investigators

Projects

• Involvement in HR Strategic Projects as required

Development Value:

• Opportunity to shape/develop regional and global HR ethics policy and practice
• Access and provision of advice/direction to Senior HR and Business Management
• Opportunity to gain a truly cross-franchise, multi-country perspective

 

 

 

 

Qualifications

 

Knowledge/Experience:

• Key expert with an in-depth knowledge of ER and Employment Law
• Thorough working knowledge and level of expertise of employee relations issues
• Proven track record in case management and providing advice and direction to senior HR and business managers
• Proven track record in project management and delivery
• Solid experience in HR investigations and drafting/editing investigation outcome documentation
• Good understanding of the various functional areas within HR and their role/importance.
• Experience of working in a highly complex, international, matrixed organisation.

Skills:

• Case/project management skills
• Influencing and negotiation skills
• Working cross cultures

Qualifications:

• Undergraduate degree, preferably with a further degree/studies in HR/Employment Law, plus relevant work experience

Competencies:

• Resilient individual with the ability to make the right decisions and defend them.  Ability to synthesise divergent views and decide on the best outcome for the firm.
• Ability to influence at all levels particularly to ensure project/case deadlines are achieved
• Excellent attention to detail
• Highly self motivated individual able to work autonomously
• Excellent team working skills
• Good presentation skills
• Ability to analyse and concisely explain key allegations in a case/investigation outcomes
• Ability to multi-task within a demanding environment
• Commercial and solutions oriented
• Excellence at working virtually

 

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing diversity. Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.

  

Primary Location

: EMEA-GBR-NIR-Belfast

Schedule

: Full-time

Education Level

: None

Shift

: Day Job

Employee Status

: Regular

Travel

: No