Waterloo, ON, Canada
User Experience & Design
·
Full-time
·
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We follow a simple but vital premise
in the User Experience group: "Focus on the user and all else will
follow." We're passionately interested in our users and strive to learn
everything we can about their behaviors, attitudes and emotions to help define
the products and experiences we create. The Fiber User Experience team is the
driving force behind gathering these insights and then using them to inspire
and inform design. We are a multi-disciplinary team of interaction designers,
visual designers and user researchers who collaborate closely with each other
and with engineering and product management to create innovative, usable,
great-looking products that people love to use.
As a User Experience Researcher for
Google Fiber, you will design and conduct user research studies across the
product cycle, from the concept phase to post-launch evaluation. You will be an
advocate for users and user experience research within Google Fiber, and be
embedded on the Mobile development team. You are highly skilled in a range of
research methods, with significant experience conducting research to understand
user needs, motivations and behaviors. You have experience turning research
findings into actionable user centered design and product goals. You excel at
creating artifacts that inspire and aid user centered design. You communicate
your findings in a clear and impactful way, and can work well in
cross-functional teams. You are flexible and able to adapt to Google Fiber's
fast-paced environment.
Responsibilities
- Participate in strategic research planning. Design and conduct early stage design and product definition activities, including ethnographic research, interviews, personas, design principles, workshops. Drive user centered product definition and iteration.
- Identify the research needs for your client teams.
- Travel to the US to conduct research visits with our customers.
- Design and conduct user research studies, including lab-based usability studies, and usability inspections (heuristic evaluations or cognitive walkthroughs).
- Effectively communicate research insights. Drive user centered product definition and iteration.
Minimum qualifications
- BA/BS degree or equivalent practical experience.
Preferred qualifications
- MS or PhD degree.
- 4 years of relevant work experience, including knowledge of a wide range of UX research methods and techniques, such as lab-based field research, usability studies, usability inspections, creation of user profiles or personas, participatory design, surveys, experiment design.
- Experience with the following: design, product design, web technology and standards, accessibility and universal design, internationalization and localization.
- Successful track record on mobile or TV consumer research. Excellent analytical ability, especially with regard to observation of user behavior.
- Strong oral and written communication skills; can present findings concisely and effectively.
Area
At Google, we're always trying to
provide our users with the fastest services possible. The Google Access program
works to go the very last mile, providing fiber-optic Internet connections
directly to users' homes. We're building one of the fastest networks in America
so that users can experience the future of broadband because we know that your
Internet connection can never be too fast.
User Experience
Improve our products and develop new ones to be useful, usable
and desirable to millions worldwide.
Job details
Team or role:
User Experience & Design
Job type:
Full-time
Last updated:
Dec 06, 2013
Job location(s):
Waterloo, ON, Canada
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