Job Title Services Renewal Representative IV

Description

Location Australia,Melbourne Organization Name Customer Services Department Description The ANZ Premier Support Renewals team is responsible for renewing Oracle’s Premier Support Customer contracts (both Hardware and Software) within Australia and New Zealand. The aim of Premier Renewal Sales is to protect and grow the Support business, delivering a superior customer experience whilst maintaining operational excellence. We are excited about introducing this new role to support our Melbourne software customers and business units. Brief Description Drive the renewal of Oracle*s services contracts. Detailed Description Responsible for timely renewals for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle*s services portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory. Job Requirements 8-12 years experience in customer service, sales or related area. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Additional Details KEY OBJECTIVE Develop and manage the Oracle software Support relationship within Telstra and other designated accounts, to maximize the customers’ use of software Support Services and drive a high degree of customer satisfaction while protecting and enhancing software Support revenue streams. RESPONSIBILITIES - Account management of Named/Enterprise accounts (software); maximising revenue, minimising cancellations & backlog - Develop and manage customer relationships, positioning the value of support to each customer and protect & grow support revenue streams, - Meet set targets for bookings; ontime renewals; cancellations and contract backlog - Preparation of annual support renewal orders in accordance with customer contracts and business practices - Sales forecasts - providing accurate forecasts for allocated territories - Work closely with partners where required to maximise renewals through these channels - Leverage and align with all relevant lines of business within Oracle to facilitate timely and compliant renewals - Resolve debtors issues on support renewal invoices where they relate to support issues - Responsible for processing of license migrations, assignments, legal name changes etc within designated territory - Provide backup for colleagues as required - Onsite customer visits where necessary - Work as part of a team to achieve team targets RELEVANT TRAINING & EXPERIENCE It is expected that the successful applicant will have: - Previous sales and/or Account Management experience preferably in an IT related industry - Proven record of exceeding quotas and targets - Strong communication and presentation skills - Excellent Customer Service skills - Strong contracts negotiation experience - Proven analytical, negotiation and problem solving skills - Competency with Excel, Word & systems - Strong English language written and verbal communication skills - Ability to travel where required This role offers ongoing career training, interesting cross-cultural work and the chance to be part of a high performing team environment. Currency Amount of Travel 0%-25% Apply now