Position Title HR Operations Specialist Maghreb

Job ID    127672BR

Division    Pharma
Business Unit    Asia, Middle East & Africa
Country    Morocco
Work Location    Casablanca
Company/Legal Entity    Morocco Novartis Pharma Maroc SA, Casablanca
Functional Area    Human Resources
Job Type    Full Time
Employment Type    Regular
Job Description    Purpose

HR Operations provides the foundation for the Maghreb HR function by supporting the business and associates in HR administrative matters and payroll. The team monitors centralised HR XD service inbox and ensure any associate or manager submitted items are handled, allowing the other areas of HR to focus on strategic HR activity.

The HR Operations Specialist provides 1st and 2nd level expert services for HR Operations Maghreb.
The role provides expert services in the areas of:
• HR Core Super user & team technical expert for Systems and Interface.
Will be seen as the main provider of first level support for business applications and will train XDHR and any other HR team member in the use of the systems.
• Country Organization Admin (including FirstPort), Reporting and Business Information
• Manages processes and improvements
• Manage HR system improvements and developments in collaborationg with global teams
• HR Systems Access and User Training. Will control access of users to HR Systems and provide all necessary training.
• Act as local representative on Global HR Operations projects.
• Gather local customer feedback; generate and manage improvements based on feedback

Major Accountabilities

Act as super user for HR Core for Maghreb
• Resolve team queries as expert point of contact.
• Ensure own system knowledge (both technical and business use) is at an expert level.
• Handle expert HR Core transactions and regular system updates

Actively administer and monitor requested changes in the Organizational structures in HR Core/ FirstPort, having a critical role in delivering the final presentation of the Org Charts but also ensuring the correct approval scenarios are assigned to the business processes. Works effectively with HR Operations team where there are changes to organizational structures that have an impact in Personal Administration.
• Trains all members of the team in organisation administration and ensures changes are implemented effectively.
• Liaises with the Global Division Organization Administrators
• Cooperates with local BPA’s in order to maintain cost center structure and analyzes changes and any implications for Organization Management & Personnel Administration
• Works with the global HR Organisation to identify gaps and the impact of Organization Management.
• Monitors and analyses changes in structure and impact on any compliance or business rules and communicate inconsistencies to the relevant HR Manager/Line customer in a timely manner in order resolve issues
• Communicates upcoming changes which may impact local organizations to ensure integrity and correct mapping of Operational Level Local to Operational Level 3 in FirstPort.
• Is the single point of contact for all FirstPort related queries including the reporting, data load process including error resolution.

Provide business information and/or reporting to support HR and Line customers needs. Liaises with relevant global contacts to ensure Maghreb people business information needs are reflected in standard reporting schedules.
• Ensures any standard reporting needs are delivered, liaising with members of HR Operations team as required
• Identifies and resolves any requirement for ad hoc or specialised reports, using a customer focused service based approach.
• Creates or modifies reports which are then added to the standard suite of service reports in SAP back end system
• Runs specialised or one off ad hoc reports in SAP backend

Manages processes and improvements & maintains all related business documentation (Nimbus, Portal and any Training Material).
• Manages change of global and local processes and coordinates initiatives on local level, coordinating country user network.
• Provides first level support for process queries or process reviews.
• Works with HR Operations Team to ensure processes are fit for purpose and efficient
• Is responsible for knowledge management and communication of processes and procedures, including content management on Maghreb HR Home web portal
.
HR System Improvements & enhancements:
• Liaise with global teams for system related solutions and co-ordinates change requests/Work orders - process, functional and reporting - across divisions (e.g. escalations, communication on new development).
• Inform users of breakdowns, failures, changes, status of the ticket. Pro-actively communicates with stakeholders where needed and manages expectations
• Works as part of Global implementation teams to ensure future enhancements to the systems landscape are effectively integrated into HR Operations
• Leads local system improvement initiatives

HR Systems Access and User Training:
• Create training materials, organise and deliver training as well as ensuring competent system usage
• Manages User Access Requests and support required documentation processes

Other HR systems
• Superuser for any other HR systems (eg ePMP, eFile etc)


Other activities as required, or as necessary as business changes or the role evolves.







Key Performance Indicators (Indicate how performance will be measured: indicators, activities…)


 Team SLA target achievement
 Data Accuracy in HR Core, Organizational Management including Policy & Process Compliance
 Timely execution of any reporting requests, including process reviews/changes
 Identification of best fit reporting solutions where requirements are outside of standard reporting suite
 System effectiveness
 Localized business process analysis/design properly documented and in line with country requirements/operational efficiency needs
 Maintenance of appropriate knowledge management
 Project Execution to time, budget and scope
 Accuracy for Payroll Service Delivery and other Vendor related services
 Response time/achievement of processing time targets for specific tasks
 Customer Satisfaction


Job Dimensions (Indicate key facts and figures)


Subordinate Functions:
Direct: NA
Indirect: NA
Number of Associates:
Direct: NA Indirect: NA
Financial responsibility
(where appropriate):
NA
Impact on the organisation
(where appropriate): Is a key resource within the team and plays a major role in defining and projecting HR Core’s image in terms of efficiency, accuracy and customer service.
Is the first point of contact for all local system and process related queries and ensures the correct start of the HR Global Systems workflow.
Minimum requirements    Ideal Background (State the minimum and desirable education and experience level)

Education: • Higher education or University graduate
• 2-3 years’ experience in HR, ideally experience in Organizational Management and Payroll Services

Languages: • French, English & Arabic
• Communication in a matrix international environment
Experience: • In depth knowledge of the Novartis organization structure and internal HR processes particularly around Organization Management
• Practical experience with HR Systems and Payroll Services
• Solid knowledge of SAP functionality and data fields, SAP HCM experience an advantage (e.g. OM)
• Solid HR Process knowledge in Maghreb operational environment
• Understanding of administrative workflows and ability to analyse, review and document these.
• Understanding of system administration and ability to analyse, review and implement changes
• Experience in reporting and reporting service delivery an advantage
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